General Tips and Troubleshooting

WIN-911 Backup Restore Utility Overview
1. Introduction This document will guide you through how to use the WIN-911 Backup Restore utility to create and restore compact backups of your WIN-911 20...
Mon, 31 Jan, 2022 at 5:16 PM
Export Logs using the WIN-911 2021 Log Viewer
1. Introduction WIN-911 Log Viewer now supports exports in three different file formats; *.CSV, *.XLS and *.PDF How to Export from Log Viewer: Open th...
Mon, 21 Jun, 2021 at 8:32 AM
How to Turn on Debug Logging WIN911 2021
Debug Logging Debug logging is a tool that will show information in the Windows Event Viewer logs for each Win-911 Runtime service module. This can be u...
Mon, 21 Jun, 2021 at 8:31 AM
PA Systems with WIN-911 2021
1. PA Systems It is possible to have WIN-911 dial into a PA system and announce the alarms using TAPI or VoIP. For this feature to work you must be able...
Mon, 21 Jun, 2021 at 8:32 AM
How to create an Audit log in SQL for WIN-911 2021
You can use SQL triggers to capture changes to your WIN-911 configuration and dump them to an Audit table. The following SQL script will create a new ta...
Wed, 17 Nov, 2021 at 8:51 AM
RS Linx Support with WIN-911
Cause Is RS Linx Enterprise supported by WIN-911? Is RS Linx Classic supported by WIN-911? Do I have the correct license of RS Linx Classic? Reso...
Wed, 30 Jun, 2021 at 1:00 PM
Notification Policies screen is blank
Known issue in 2021 R2 Issue:  Click on "Notification Policies" and the screen remains blank: Solution:  Close Workspace > open Works...
Thu, 21 Oct, 2021 at 10:39 AM
WIN-911 2021 Remote Workspace
*Remote Workspace Requirements* 1. The remote machine must meet the same OS requirements as WIN-911 2021.  You can find these requirements here -> ht...
Thu, 6 Jan, 2022 at 6:43 PM
WIN-911 2021 Manual Backup and Restore Procedures
1. WIN-911 2021 Backup and Restore Procedures WIN-911 2021 uses Microsoft SQL Server to store its configuration. This document describes the process for...
Wed, 17 Nov, 2021 at 1:16 AM
How to clear cache folders in WIN-911 2021
Close any WIN-911 windows you have open like Workspace, Log Viewer or Operator Workspace.  Now open File Explorer (yellow folder, or click start and type Fi...
Mon, 2 May, 2022 at 9:30 AM