General Tips / Troubleshooting

Could not Load File or Assembly 'WIN911.CCFlicWrapper.DLL' or One of its Dependencies
A. Issue: You receive an error stating Could not load file or assembly WIN911.CCFlicWrapper.DLL or one of its dependencies. The specified module co...
Tue, 19 Nov, 2019 at 1:46 PM
Introduction to Basic Tactics
1. Basic Tactics The introduction of WIN-911 Advanced/Standard/Interactive brought with it a new design in the notification system. The use of Tactics ...
Thu, 7 Nov, 2019 at 12:14 PM
WIN-911 Workspace “Failed to find GUI hosts” Error
1. Failed to find GUI Hosts     This article will discuss how to fix the error "Failed to find GUI hosts" when opening the WIN-911 Workspace. T...
Fri, 22 May, 2020 at 11:01 AM
Services Not Responding
A. Problem Behavior When you go to restart the WIN-911 services, the bar times out and receive an error saying: the service timed out trying to start or...
Wed, 20 Nov, 2019 at 9:41 AM
MXAccess License System Platform 2017
Introduction This article is for internal use only and includes instructions for installing MXAccess for System Platform 2017. This is for users who requir...
Thu, 15 Apr, 2021 at 10:35 AM
Introduction to Advanced Tactics
1. Advanced Tactics The latest version of WIN-911 introduces Strategies and Tactics, a collection of escalation rules, workflows, and callout lists to d...
Tue, 19 Nov, 2019 at 3:17 PM
InTouch Heartbeat Setup
1. Monitoring Communication Applies to WIN-911 3.18.14 and newer. WIN-911 can indicate its operational status by writing an incrementing value to a...
Thu, 13 Feb, 2020 at 4:00 PM
How to Install Log Viewer Remotely
Introduction We are often asked if Win-911 Log Viewer can run on a remote computer. The good news is "Yes" that it can run on a remote computer. ...
Wed, 13 Feb, 2019 at 10:26 AM
How to Stop the Password Popup In Internet Explorer (IE Authentication Setup)
Introduction The purpose of this document is to explain how to prevent the password popup from appearing when using WIN-911. This popup is part of th...
Thu, 7 Nov, 2019 at 1:43 PM
How to Run Log Viewer as a Different User
1. How to Run Log Viewer as a Different User This document will guide you through the steps on how to configure SQL in order to run WIN-911 Log Viewer u...
Thu, 28 May, 2020 at 3:32 PM