General Troubleshooting

Services Not Responding
A. Problem Behavior When you go to restart the WIN-911 services, the bar times out and receive an error saying: the service timed out trying to start or...
Wed, 20 Nov, 2019 at 9:41 AM
How to Run Log Viewer as a Different User
1. How to Run Log Viewer as a Different User This document will guide you through the steps on how to configure SQL in order to run WIN-911 Log Viewer u...
Mon, 18 Nov, 2019 at 1:12 PM
How to Change the WIN-911 Computer Name
1. How to Change the WIN-911 Computer Name WIN-911 does not recommend changing the computer name, once WIN-911 has been installed.  This document wi...
Wed, 20 Nov, 2019 at 9:30 AM
Unable To View HTML Alarm Format Preview on Remote Computers
1. Unable to View HTML Alarm Format Preview on Remote Computers A. Problem  When attempting to open the HTML preview of an alarm format you receive ...
Thu, 14 Nov, 2019 at 4:24 PM
Running Workspace on a Remote Machine
A. Running Workspace on a Remote Machine This article will discuss how to access and edit your WIN-911 configuration from a remote machine.  You ca...
Tue, 12 Nov, 2019 at 4:16 PM
How to Turn on Debug Logging
1. Debug Logging Debug logging is a tool that will show information in the Windows Event Viewer logs for each Win-911 Runtime service module. This can b...
Fri, 8 Nov, 2019 at 10:27 AM