Troubleshooting

Basic troubleshooting steps for WIN-911 Workspace (GUI) “ Failed to find GUI hosts” errors and latency
PROBLEM OVERVIEW  Follow these steps first to begin to troubleshoot this any GUI or workspaces error. An example of such error is shown    ...
Wed, 13 Feb, 2019 at 3:28 PM
Error 1069: The service did not start do to a logon failure
CAUSE You are using the wrong password to log into your WIN-911 service module for V7 Pro or WIN-911 Standard|Interactive|Advanced. PROCEDURE ...
Wed, 13 Feb, 2019 at 3:31 PM
How to Clear iNet Cache
Introduction This document will guide you through the steps to clear Internet Explorer Browsing history in order to reload the Win-911 Workspace GUI. This ...
Tue, 15 Jan, 2019 at 2:02 PM
How to Turn on Debug Logging
Introduction Debug logging is a great tool that will show information in the Windows Event Viewer logs for each Win-911 Runtime service module. This can...
Wed, 13 Feb, 2019 at 10:27 AM
Could not load file or assembly 'WIN911.CCFlicWrapper.DLL' or one of its dependencies
Affected Versions: 3.16.15, 3.17.5 Issue: You receive an error stating 'Could not load file or assembly 'WIN911.CCFlicWrapper.D...
Mon, 22 May, 2017 at 11:01 AM
iFIX 5.8 R2 SP2 Import Fails / WPFHost Crashes on Acknowledgement
Issue When using WIN-911 SIA with iFIX 5.8 R2 SP2, the WIN-911 Source iFIX Runtime will crash when importing blocks or attempting to acknowledge an al...
Tue, 23 Oct, 2018 at 4:44 PM
GE iFIX 6.0 requires WIN-911 3.18.17 or newer
Issue GE made changes in version 6.0 to support long tagnames and long descriptions which required changes to be made to the WIN-911 Standard, Interacti...
Wed, 31 Oct, 2018 at 5:49 AM
Manually Test Cellular Modem using PuTTY
The purpose of this document is to help a user manually test a cellular modem's compatibility with WIN-911 Standard, Interactive, and Advanced.  These ...
Thu, 14 Feb, 2019 at 6:43 AM