Groups in WIN-911 tie alarms with a list of operators who will get notified. If you are using one of the connection methods that supports importing tags, you will have noticed that it created a group by default; if you are configuring WIN-911's FactoryTalk Direct Connect, or adding more groups to an existing connection to include more dynamic notification, you can do so by navigating to the following icon on your WIN-911 Configurator.
By clicking on the Group icon, a window showing all available groups will appear. If you imported your alarm tags, an import group was created by default. Here, you can edit existing groups, or create new groups.
By default, clicking "New"/double-clicking on an existing group, you will be taken to the Base Definition. (note: if you are just trying to test connectivity with your FactoryTalk Alarm &amp; Events server, all you will need to do is create a group, users can be added later, you can then move on to creating filters.
The "Group Name" is user defined, it can be used to help identify the list of alarms/operators
By default "Display alarms in Alarm Monitor" is checked, this will send alarms to Scan &amp; Alarm's Alarm Monitor. (note: if running WIN-911 as a service, un-check this box)
The checkbox to "Send alarms to Alarm Loggers" should remain checked, as it is a source of creating history files.
"Pop Up on Alarm" gives you different options of displaying alarms. By default it is none, however, in the event of a new alarm, you have the option
"Summary List on new Unacked" - Opening the Alarm Monitor to the Summary screen on the event of a new unacknowledged event
"Summary List on Any Change" - Opening the Alarm Monitor to the Summary screen on any event (acknowledgement, state change)
"Box" - Opening a splash screen with a list of the active, unacknowledged events.
Under the Contact List tab, you will see two windows. The window to the left titled "Available Name List" will display all the users available in the Phone Book definition, while the window on the right, titled "Selected Name List," will list the users who will get notified if there is unacknowledged event.
To add/edit users in the contact list, use one of the four options to
"Add" - Takes a highlighted user on the "Available Name List" on the left, and adds them to the "Selected Name List" on the right
"Remove" - Takes a highlighted user on the "Selected Name List", and removes them from that list.
"Move/Down" - Moves the highlighted name under the "Selected Name List" up or down in the list.
Under the Contact Delay tab, you will be able to define a delay before and after processing the "Selected Name List" mentioned previously. To simplify, in the case of an unacknowledged event, it will wait x amount of time before processing the "Selected Name List," then, if the list has been processed, and the event is still unacknowledged, it will wait x amount of time after the last person is contacted, to recycle the list. This will continue to happen until the alarm is acknowledged
Notice that there are two sections for delays, each with two options.
The "Delay Before" setting will wait x amount before processing the "Selected Name List". For example, with a setting of 5 Minutes in the delay before field, an alarm will come into WIN-911, the system will wait 5 minutes before contacting the first person on the list. These options are split between phone book entries with a Voice connection, and phone book entries with Pager, SMS, E-Mail, and/or Mobile-911 connections.
The "Delay After" setting will wait x amount after the "Selected Name List" has been processed before recycling the list. For example, with a setting of 5 Minutes in the delay after field, an alarm will come into WIN-911, the entire "Selected Name List" will get processed, and the system will wait 5 minutes before recycling the list and contacting the first person on the list, this will continue until the alarm gets acknowledged. These options are split between phone book entries with a Voice connection, and phone book entries with Pager, SMS, E-Mail, and/or Mobile-911 connections.
Under the "Sound" tab, you will be able to define the string used to create the sound clip in "Group Sound". To enable local annunciation, check the box labeled "Announcer Enable", this will play a script consisting of the alarm and the group it is in. Checking the box will only play the message one time, if you would like to repeat continuously, you can set a cycle to the right "Repeat Enable/Duration", this will continuously repeat the message for x amount of time, until the alarm gets acknowledged.
If you are still experiencing a problem, please submit Support Ticket or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3