Introduction 


Prior to installation of the Dialogic card drivers you must first configure an environmental path. If this step is not completed then the following error message will appear, "Failed to set the environment variable (Path)". This article will discuss the steps for configuring this path. 


Note: the dialogic card is only available for WIN-911 Version V7





Procedure 


When encountering this error please follow the guidelines below to fix this issue.


 

1. Click Start > right “Computer” and select Properties. (Depending on your OS this may need to be System or My PC instead of Computer)


2. Click Advanced System Settings on the left. 



 

 




3. Select the Environment Variables button in the lower left.




 


4. Find the variable called “Path” in the bottom box and double click to edit, then on the next screen hit the Edit text... button.

 


 

 


 

5. Copy all the text and paste into Notepad, save it so you don’t lose it.

 


 


6. Erase the Path field but you must enter at least one character to be able to click OK. (Something easy to recognize would be best as you will need to find this character later)

 


 


7. Run through the Dialogic install (Do NOT reboot yet). Please use the document attached to the bottom of this guide if you need a copy of it.

 







8. Edit the Path field again and you’ll notice it has changed. Remove the random letter you put in and attach the new entries to the old entries in Notepad.

 

You’ll notice each directory is separated by a semi-colon, make sure you use one when joining the old and new paths together.

 


 

 


9. Paste it all back into the Path field. Now you can shutdown and install the Dialogic card.


 





Technical support


To start a support case, you will need your Maintenance Support number or your CD Tracking number. CLICK HERE to open a new support case or call 1-512-326-1011.