Introduction


Some manual configurations may be required to use all WIN-911 V7 functionality in Windows 8.1 and Server 2012R2. This document will walk you through the steps required to get both WEB-911 XTools and the WIN-911 Service Wrapper functioning in Windows 8.1 and Server 2012R2. To our knowledge, these are the only two features that require any manual configuration for Windows 8.1 and Server 2012 R2 support. The rest of WIN-911 Version 7.16 is certifed Windows 8.1 and Server 2012 R2 compatible.


WIN-911 V7 Running as a Service in Windows 8.1 and Server 2012 R2

Issue: 

WIN-911 V7 will fail to start as a Windows Service in both Windows 8.1 and Server 2012R2. If you try to Start the Win-911 Service Wrapper manually in the Windows Service Manager, the service will eventually time-out an fail to start.


Solution:


WIN-911 Service Wrapper requires Microsoft’s Interactive Services Detection service (UIODetect). UIODetect fails to start because interactive services were disabled. To re-enable interactive services, a registry change must be made.


1. Open the Windows registry by running regedit.exe

2. Go to the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows

3. Change the value of NoInteractiveServices from to 0.


WEB-911 XTools in Windows 8.1 and Server 2012 R2

Issue:


Executing any of the WEB-911 XTools results in an error.


Solution:


The error is caused by a compatibility mode setting for 2 WIN-911 executable. Once the compatibility mode is change, the XTools should execute.

1. Open the Windows Explorer

2. Go to the the WIN-911 V7 folder. The default install path for 64 bit operating systems is: C:\\Program Files (x86)\Specter Instruments\ WIN-911 V7

3. Find 911HealDB.exe right-click and open Properties.

4. Under the Compatibility tab, click Change settings for all users (at the bottom of the window). Uncheck Run this program in compatibility mode for: This will disable compatibility mode for this executable.

5. Go to the the WIN-911 V7 folder. The default install path for 64 bit operating systems is: C:\\Program Files (x86)\Specter Instruments\ WIN-911 V7\Tools

3. Find 911Signal.exe right-click and open the Properties.

4. Under the Compatibility tab, click Change settings for all users (at the bottom of the window). Uncheck Run this program in compatibility mode for: This will disable compatibility mode for this executable.


Conclusion


If experiencing issues after making the recommended changes above, please contact WIN-911 Software’s Product Support Department at 512-326-1011512-326-1011 x3 or toll free in the US and Canada at 1-800-331-87401-800-331-8740 FREE x3.