Introduction



WIN-911 v.3.16.9 introduces a new licensing schema that is incompatible with licenses issued for previous versions. If you have installed and licensed a previous version of WIN-911, you will need to request a new license before you can install 3.16.9 and subsequent releases.


Affected Versions


WIN-911 v.1.14.2, v.1.14.5, v.2.15.1, and v.2.15.6


Re-licensing



Requesting a New License for WIN-911 Standard / Interactive / Advanced w/ FactoryTalk Alarms and Events


ONLY follow these directions if you have purchased WIN-911 with the FactoryTalk Alarms and Events connection. If you're unsure whether your license contains FactoryTalk, please contact our Sales department via phone at 1-800-331-8740 or email at sales@win911.comIf you did not purchase WIN-911 with the FactoryTalk Alarms and Events connection, jump to Requesting a New License for WIN-911 Standard / Interactive / Advanced.

**NOTE** WIN-911 Software will only respond to license request during normal business hours, Monday - Friday 8 AM - 5 PM Central Time Zone (UTC-06:00). If you remove your license in order to upgrade WIN-911 w/ FTAE, WIN-911 will not be functional until you receive a new license.

  1. Open CodeMeter by double clicking on the  icon on your system tray.
  2. Select your license container on the left side of the CodeMeter Control Center window and then select Remove License. 
  3. We now need to generate a new license file, to do this you must download a tool which will generate the license for you, you can download the tool from here. [Download License Tool]
  4. Extract the ZIP file on your computer and run Generate License.bat. This will generate a new license file in CodeMeter.
  5. Go back to CodeMeter and select your new license container on the left side of the CodeMeter Control Center window and the select Activate License.




  6. The CmFAS Assistant wizard will appear. Select Next >
  7. Select Create license request and select Next >
  8. Choose where you would like to save the license request file and select Commit.
  9. Your license request file will be generated. Select Finish to close the wizard.
  10. Upload your license request file to our licensing page. You will need to enter your WIN-911 Serial Number so have it ready.
  11. Once we receive your license request we will create a new license and send it back to you as soon as possible. We can only respond to license requests Monday - Friday 8 AM - 5 PM CST.


Requesting a New License for WIN-911 Enterprise


ONLY follow these directions if you have purchased WIN-911 WITHOUT the FactoryTalk Alarms and Events connection.


Note: If you have installed a previous version of WIN-911 and it was never licensed, you will need to contact us to request a new demo license before installing v.3.16.9.

  1. Open CodeMeter by double clicking on the  icon on your system tray.
  2. Select your license container on the left side of the CodeMeter Control Center window and then select License Update.


  3. The CmFAS Assistant wizard will appear. Select Next >
  4. Select Create license request and select Next >
  5. Choose where you would like to save the license request file and select Commit.
  6. Your license request file will be generated. Select Finish to close the wizard.
  7. Upload your license request file to our licensing page. You will need to enter your WIN-911 Serial Number so have it ready. 
  8. Once we receive your license request we will create a new license and send it back to you as soon as possible. We can only respond to license requests Monday - Friday 8 AM - 5 PM CST.



Installing New License

  1. Once you receive your new license file you can import it into CodeMeter. 
  2. Open CodeMeter Control Center. Find your new license file and drag it onto the box on the left side of the License tab


  3. Your new license is installed and you can now install WIN-911  3.16.9 and newer versions. 

Conclusion

 

If you experience any issues updating your license , please submit a support request or contact Product Support at 1-512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3. EMEA customers please contact +33 (0)6 89 30 36 58