Introduction
WIN-911 v.3.16.9 introduces a new licensing schema that is incompatible with licenses issued for previous versions. If you have installed and licensed a previous version of WIN-911, you will need to request a new license before you can install 3.16.9 and subsequent releases.
Affected Versions
WIN-911 v.1.14.2, v.1.14.5, v.2.15.1, and v.2.15.6
Re-licensing
Requesting a New License for WIN-911 Standard / Interactive / Advanced w/ FactoryTalk Alarms and Events
ONLY follow these directions if you have purchased WIN-911 with the FactoryTalk Alarms and Events connection. If you're unsure whether your license contains FactoryTalk, please contact our Sales department via phone at 1-800-331-8740 or email at sales@win911.com. If you did not purchase WIN-911 with the FactoryTalk Alarms and Events connection, jump to Requesting a New License for WIN-911 Standard / Interactive / Advanced.
**NOTE** WIN-911 Software will only respond to license request during normal business hours, Monday - Friday 8 AM - 5 PM Central Time Zone (UTC-06:00). If you remove your license in order to upgrade WIN-911 w/ FTAE, WIN-911 will not be functional until you receive a new license.
- Open CodeMeter by double clicking on the
icon on your system tray. - Select your license container on the left side of the CodeMeter Control Center window and then select Remove License.
- We now need to generate a new license file, to do this you must download a tool which will generate the license for you, you can download the tool from here. [Download License Tool]
- Extract the ZIP file on your computer and run Generate License.bat. This will generate a new license file in CodeMeter.
-
Go back to CodeMeter and select your new license container on the left side of the CodeMeter Control Center window and the select Activate License.
- The CmFAS Assistant wizard will appear. Select Next >
- Select Create license request and select Next >
- Choose where you would like to save the license request file and select Commit.
- Your license request file will be generated. Select Finish to close the wizard.
- Upload your license request file to our licensing page. You will need to enter your WIN-911 Serial Number so have it ready.
- Once we receive your license request we will create a new license and send it back to you as soon as possible. We can only respond to license requests Monday - Friday 8 AM - 5 PM CST.
Requesting a New License for WIN-911 Enterprise
ONLY follow these directions if you have purchased WIN-911 WITHOUT the FactoryTalk Alarms and Events connection.
Note: If you have installed a previous version of WIN-911 and it was never licensed, you will need to contact us to request a new demo license before installing v.3.16.9.
- Open CodeMeter by double clicking on the icon on your system tray.
-
Select your license container on the left side of the CodeMeter Control Center window and then select License Update.
- The CmFAS Assistant wizard will appear. Select Next >
- Select Create license request and select Next >
- Choose where you would like to save the license request file and select Commit.
- Your license request file will be generated. Select Finish to close the wizard.
- Upload your license request file to our licensing page. You will need to enter your WIN-911 Serial Number so have it ready.
- Once we receive your license request we will create a new license and send it back to you as soon as possible. We can only respond to license requests Monday - Friday 8 AM - 5 PM CST.
- Open CodeMeter by double clicking on the icon on your system tray.
-
Select your license container on the left side of the CodeMeter Control Center window and then select License Update.
- The CmFAS Assistant wizard will appear. Select Next >
- Select Create license request and select Next >
- Choose where you would like to save the license request file and select Commit.
- Your license request file will be generated. Select Finish to close the wizard.
- Upload your license request file to our licensing page. You will need to enter your WIN-911 Serial Number so have it ready.
- Once we receive your license request we will create a new license and send it back to you as soon as possible. We can only respond to license requests Monday - Friday 8 AM - 5 PM CST.
Installing New License
- Once you receive your new license file you can import it into CodeMeter.
- Open CodeMeter Control Center. Find your new license file and drag it onto the box on the left side of the License tab
- Your new license is installed and you can now install WIN-911 3.16.9 and newer versions.
Conclusion
If you experience any issues updating your license , please submit a support request or contact Product Support at 1-512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3. EMEA customers please contact +33 (0)6 89 30 36 58