Introduction


WIN-911 introduces the ability to configure several modems on a single system. WIN-911 can then use these modems to send messages at a faster rate as well as have them serve as backups of one another. For example, if two modems are configured, the WIN-911 SMS module will use both modems simultaneously to send alarm messages. If one modem fails to send an alarm, the WIN-911 SMS module would redirect the alarm to the other modem. 


Getting Started


You will need to setup a wireless account with your carrier and obtain a Standard SIM card before you can begin to use your modem. WIN-911 will only use the SMS functionality of your modem so you do not need a voice or a data plan. We recommend using an unlimited texting plan.

You can install the modem ahead of time without a SIM card but WIN-911 will not function correctly until the SIM card is inserted and activated.


Installing a SIM Card

This modem requires a Standard SIM card, which is supplied by your service provider. To install the SIM card:

NOTE: You can use a Micro or Nano SIM card but you'll need the appropriate Standard SIM card adapter. 

  1. Locate the SIM card slot on the side of the modem. The slot is labeled SIM. 
  2. Slide the SIM card into the SIM card slot with the contact side facing down as shown When the SIM card is installed, it locks into place.
  3. To remove the SIM card, push it in and it'll eject itself from the device. 


Driver Download

 

Before you begin, you will need to download the driver for you modem, you can find the latest driver for the MTC-G3 and MTC-H5 modems here, H5-G3_USB_WinDriver_8.00.04-1.zip. The driver is also attached at the bottom of this article.

 

Extract the files to your computer. 

 

Installing on Windows 7, Windows 8, Server 2008, and Server 2012


NOTE: If you connected the device before installing the drivers, Windows may install drivers automatically.

Your device may not operate correctly with these drivers. Uninstall the drivers before proceeding.

 

  1. Unplug the modem if connected.

  2. Go to the location where you extracted the driver and open the H5-G3-USB\Driver folder.

  3. Right-click on TelitUSBInstaller_In_U8.00.04.exe and select Run as Administrator.

  4. Click Yes or Allow to allow the installer to make changes to your computer.

  5. Click Next and follow the instructions in the installation wizard.

  6. Click the Install option when prompted, for example, Install this driver software anyway.

  7. Click Finish.

  8. Connect USB cable from the device to a USB port on your computer. Windows indicates when the device is ready to use.


Installing on Windows XP and Server 2003


NOTE: If you connected the device before installing the drivers, Windows may install drivers automatically.

Your device may not operate correctly with these drivers. Uninstall the drivers before proceeding. 


  1. Unplug the modem if connected.

  2. Go to the location where you extracted the driver and open the H5-G3-USB\Driver folder.

  3. Run the installer, TelitUSBInstaller_In_U8.00.04.exe.

  4. Click Next and follow the instructions in the installation wizard.

  5. Click Continue Anyway each time this screen appears.


  6. Click Finish.

  7. Connect USB cable from the device to a USB port on your computer. After it detects the hardware, Windows opens the New Hardware Wizard.

  8. Select No, not this time and click Next.

  9. Select Install the software automatically (Recommended) and click Next.

  10. Select Finish.


Setting Up WIN-911


Locate Modem COM Port

For WIN-911 to use your modem, you must tell it which COM port the modem was assigned to. You can locate your modem's COM in Phone and Modem Options. 

 

  1. Open Control Panel
  2. Select Phone and Modem Options
  3. Select the Telit Mobile Highspeed Modem and click Properties
  4. Select the Modem tab and you'll see the COM port on the top left. You need to enter this COM port in WIN-911.


WIN-911 SMS Settings



  1. Open the WIN-911 GUI and go to Contact > SMS > Gateway.

  2. Click the  button on the bottom left to add a new modem.

  3. Name: Enter a unique name for this modem.

  4. Connection Type: Select  for USB and RS-232 modems.

  5. Port: Enter the COM port you located previously in these instructions into the Port field or use the  button to browse for your modem. You will see the name of the modem next to COM port it is assigned to.



  6. Radio Type: If you're using the MTC-H5, select , if you're using the MTC-G3, select .


  7. Initialization: The Multi-Tech modems do not require an additional initialization string so leave this field empty.

  8. If you'd like WIN-911 to respond to incoming text messages for alarm requests, alarm acknowledgements, and Report requests then leave the Enable Incoming box checked. If you would like WIN-911 to ignore incoming messages, uncheck the box.

  9. Use the  button to send a text message to yourself. WIN-911 will also check the registration status, signal quality, and bit disparity rate. If the modem is not registered, you may need to call your cellular provider to make sure your SIM card is activated. If your signal is below 10, then you may have intermittent sending/receiving issues.

  10. Select the  button to save your configuration.

  11. WIN-911 is now configured to use your modem!


Conclusion


If you have followed these steps correctly, you have installed and setup your cellular modem for use with WIN-911.


If you're having any issues setting up your modem, please submit a support request or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3