1. Xtools Troubleshooting

This document will guide you through correcting the most common errors you may encounter while using WEB-911 in Windows 7 and newer operating systems.

A. Installing World Wide Web Services (IIS)

WEB-911 requires IIS so it must be enabled before installing WEB-911. If you have installed WEB-911 without IIS enabled, the easiest solution is to uninstall WEB-911, enable IIS, and then reinstall WEB-911. 

When you enable World Wide Web Services, not all the features are enabled. You will need to expand World Wide Web Services > Application Development Features and enable ASP.NET. When you enable ASP.NET, you will see other features become enabled as well. Do not deselect them. 

B. Configuring World Wide Web Services (IIS)

In some instances, WEB-911 does not install correctly in IIS. If you are still receiving errors when launching an XTools control, please check the following settings in IIS.

B.1 Application Pool

During the WEB-911 installation a new Application Pool, Specter.Classic, is created. In some cases the wrong settings may have been applied. You can access your Application Pools by opening your IIS Services Manager from Administrative Tools. Once open, expand the tree in the left pane, then select Application Pools. Select Specter.Classic and click Advanced Settings in the right window pane. The .NET Framework Version should be 4.0 and if you are using a 64-bit OS, Enable 32-Bit Applications should be set to True.


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        Application Pool Advanced Settings

C. Sites

With your IIS Services Manager still open, you can select and expand Sites on the left pane. You will then see Default Web Sites, expand further and you will be able to select WEB-911 Services. Select Advanced Settings in the right window pane. Under the General section, you should have Specter. Classic selected for the Application Pool and the Physical Path should point to your WEB-911 installation directory.


WEB-911 Services Advanced Settings

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011