Symptom:

After running the WIN-911 V7.17 upgrade, the upgrade fails and rolls back. Upon further investigation, WIN-911 does not appear to be installed.


Solution:

  1. Run the WIN-911 V7.17 install again. This time the install will succeed.
  2. Open the Windows Start menu and find the WIN-911 V7 folder.  There you will find the WIN-911 User File Restore.  Run the WIN-911 User File Restore to restore your existing configuration.
  3. Confirm the restore was successful by opening the WIN-911 Configurator, and checking your configuration.

 

If you're having any issues with instructions, please submit a support request or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3