Upgrading from version 7.07.00 and newer

Upgrading from version 7.07.00 and newer is handled automatically. During the installation process, you will be asked for your Software Maintenance and Support number (formally known as your ESP number), so be sure to have it handy. Your license will remain valid and no other action will be required. If you cannot find your Software Maintenance number, are not currently a member of the program, or do not know about the Software Maintenance and Support program; please contact WIN-911 Software for assistance.


Insert the WIN-911 Software USB drive and run Setup.exe.  Click the WIN-911 button to begin the install.


Upgrading from version 7.00.05 – 7.05.00

Upgrading WIN-911 from versions 7.00.05 thru 7.05.00 requires user interaction. The upgrade process is a matter of backing up the data files, uninstalling the previous version of WIN-911, installing the new version of WIN-911, restoring the data files, adjusting the program paths, and testing the system. Check the system requirements for the latest WIN-911 package since requirements may have changed. The following steps will guide you through the upgrade process:

  1. Backing up the data files. There are 5 kinds of data files: the initialization file containing information that is common to all configurations, configuration files, sound files, log files, and license files. The initialization file is named “C:\Program Files\WIN-911 V7\WIN-911.INI”. The configuration files have an extension of “.MDB” and are generally found in the “C:\Program Files\WIN-911 V7\Configuration Files” folder. The sound files have an extension of “.WAV” and are generally found in the “C:\Program Files\WIN-911 V7\Sound Files” folder. The log files have an extension of “.MDB” and/or “.TXT” and are generally found in the “C:\Program Files\WIN-911 V7\Log Files” folder. The license files have an extension of “.CSR” and “.CSL” and are generally found in the “C:\Program Files\WIN-911 V7\License” folder. These files may be located elsewhere at the discretion of the user. If none of your configurations use the voice capabilities of WIN-911, you may not have any sound files.
  2. Uninstalling the previous version of WIN-911. From Start | Control Panel, select Add\Remove Software. Select WIN-911 V7 and then click on Change/Remove.
  3. Installing the new version of WIN-911Insert the WIN-911 Software USB drive and run Setup.exe.  Click the WIN-911 button to begin the install. During the installation process, you will be asked for your Software Maintenance and Support number (formally known as your ESP number), so be sure to have it handy. Your license will remain valid and no other action will be required. If you cannot find your Software Maintenance number, are not currently a member of the program, or do not know about the Software Maintenance and Support program; please contact Specter Instruments for assistance.
  4. Restoring the data files. Copy your initialization file (WIN-911.INI) into the “C:\Program Files\Specter Instruments\WIN-911 V7” folder. Copy your configuration files (*.MDB) into the “C:\Program Files\Specter Instruments\WIN-911 V7\Configuration Files” folder. Copy your sound files (*.WAV) into the “C:\Program Files\Specter Instruments\WIN-911 V7\Sound Files” folder. Copy your license files (*.CSR & *.CSL) into “C:\Program Files\Specter Instruments\WIN-911 V7\License” folder. Copy your log files (*.TXT & *.MDB) into “C:\Program Files\Specter Instruments\WIN-911 V7\Log Files” Note, this is the default install path for WIN-911.  Note: “C:\Program Files (x86)~” is used in a 64 bit operating system
  5. Adjusting the program paths. Start the WIN-911 Configurator and modify the Paths (located in the “Global Definitions | Define Options” dialog) to the correct locations. The Log File Path is now “C:\Program Files\Specter Instruments\WIN-911 V7\Log Files” and the Sound File Path is now “C:\Program Files\Specter Instruments\WIN-911 V7\Sound Files”. You can use the “Browse” buttons to search for the correct path. The Configuration File Path is set by opening a configuration file in the WIN-911 Configurator.
  6. Testing the system. Start your data source applicatin, then WIN-911. Test the upgrade!

Upgrading from version 6.x or older

Upgrading WIN-911 from versions 6.18.10 or older requires user interaction. The previously developed configurations are backward compatible (except for the schedule definitions of version 5.xx as detailed in step 7). The upgrade process is a matter of retrieving your serial number, backing up the data files, uninstalling the previous version of WIN-911, installing the new version of WIN-911, restoring the data files, adjusting the program paths, adjusting the schedules, testing the system, obtaining a new license, and installing the new license. Dialogic users may also have to upgrade their Dialogic driver, which involves uninstalling the old drivers and then installing the new drivers. See www.win911.com | Support | Knowledgebase | “Dialogic Card Installation  060001” for details. Check the system requirements for the latest WIN-911 package since requirements may have changed. The following steps will guide you through the upgrade process.

  1. Retrieving your serial number (upgrades from version 6.xx only). Hold the shift key down while WIN-911 is starting. Write down your 8-character serial number.
  2. Backing up the data files. There are 3 kinds of data files; the initialization file containing information that is common to all configurations, configuration files, and sound files. The initialization file is named “C:\WINNT\TeleDAC.INI”. The configuration files have an extension of “.MDB” and are generally found in the “C:\TeleDAC\Configuration Files” or the “C:\Program Files\TeleDAC System\Configuration Files” folder. Likewise, the sound files have an extension of “.WAV” and are generally found in the “C:\TeleDAC\Sound Files” or the “C:\Program Files\TeleDAC System\Sound Files” folder. The configuration files and the sound files may be located elsewhere at the discretion of the user. If none of your configurations use the voice capabilities of WIN-911, you may not have any sound files.
  3. Uninstalling the previous version of WIN-911. From Start | Settings | Control Panel, select Add\Remove Software. Select TeleDAC and then click on Change/Remove.
  4. Installing the new version of WIN-911. Insert the WIN-911 Software USB drive and run Setup.exe.  Click the WIN-911 button to begin the install.
  5. Restoring the data files. The initialization file will have to be renamed to “WIN-911.INI” and placed in the “C:\Program Files\Specter Instruments\WIN-911 V7” folder. Copy your configuration files into the “C:\Program Files\Specter Instruments\WIN-911 V7\Configuration Files” folder. Copy your sound files (if any) into the “C:\Program Files\Specter Instruments\WIN-911 V7\Sound Files” folder.
  6. Adjusting the program paths. Start the WIN-911 Configurator and modify the Paths (located in the “Global Definitions\Define Options” dialog) to the correct locations. The Configuration File Path is now “C:\Program Files\Specter Instruments\WIN-911 V7\Configuration Files” and the Sound File Path is now “C:\Program Files\Specter Instruments\WIN-911 V7\Sound Files”. Run Sound Check from the Tools pull-down list. The Configuration File Path is set by opening a configuration file in the WIN-911 Configurator.
  7. Adjusting the schedules (upgrades from version 5.xx only). WIN-911 now uses a calendar based schedule for defining phonebook connections as opposed to the weekly-based schedules of the version 5 series. There is no direct translation, so all schedules are defaulted to “Always (24 hours – all week)”. Define all required schedules for your configuration and associate them with the proper connections in your phonebook.
  8. Testing the system. Start your data source application, then WIN-911. Test the upgrade!
  9. Obtaining a new license. Your old license will not be valid for version 7, but you will have 30 days in which to obtain and install a new license. You will need to fill out a license request form as detailed in the Install section of the Install & Quick Start manual or the WIN-911 Documentation and then contact WIN-911 Software by emailing the “.csr” file to license@win911.com.
  10. Install the new license. Click the “Install a License” button displayed when WIN-911 starts up and follow the “WIN-911 Licensing & CopyShield Administration” instructions found in Chapter 1 of the “Install & Quick Start” manual.