Issue:

When trying to save Module Mapper you get a pop up error that states you are unable to save all endpoints.  If the details mention the error is related to either

a) DataPortal.Update failed 

b) ServiceInformationEditCollection.Child_Update method call

then you can follow the steps in this KB article to resolve the problem.

Example:

Cause:

This issue is most likely caused during an upgrade between WIN-911 versions and the SQL databases did not migrate properly.  In order to correct the issue you will have to manually migrate the WIN-911 SQL databases.

Resolution:

Attached is a PowerShell script that will migrate the databases for you (WIN-911 2021 R1 to R4).  If you do not want to use a powershell script, then follow the instructions below.

This will have to be run for each WIN-911 Module installed (data source + notifiers).  Below are the commands to each module's path that must be typed (or pasted) into command prompt.

1.  Open Command Prompt as Administrator.  

2.  Type or copy/paste below lines (1 at a time) into command prompt, then proceed to step 3.

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\ArchestrA"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\CIMPLICITY"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Dispatcher"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Email"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\FTAE"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\iFIX"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\InTouch"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Mobile"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Navigation"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\OpcDa"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Reporting"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\SMS"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\Voice"

cd "C:\Program Files (x86)\WIN-911 Software\WIN-911\WebStudio"

3.  Once you have changed your working directory in Command Prompt to one of the modules listed above, type or copy/paste the following command

Initializedatabase.exe migrate

4.  You will not receive a success message.  Command prompt will go to a new line entry if successful.  

Repeat steps 2 and 3 for each installed data source and notifier module.

Example of steps 1-4:

You can verify the migrations were successful by looking at the %temp%/LogDatabaseInitializer.txt file.

You can now run WIN-911 Module Mapper and save properly.

Technical Support

To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.