*Remote Operator Workspace Requirements*


1. The remote machine must meet the same OS requirements as WIN-911 2021.  You can find these requirements here -> https://www.win911.com/resources/documentation/  under WIN-911 2021 Technical Documents. 


2. Communication between the two machines is established on TCP port 4020.  Instructions for creating Windows Firewall rules in Section C.  Advanced network configurations will require assistance from your network administrator.


3. WIN-911 Operator Workspace MUST be ran as a Local Administrator the first time to save the configuration's connection to the remote WIN-911 system.  It can be ran as a regular user thereafter. Note: You have to right-click on Operator Workspace and select Run As Administrator for the first time.


A. Download Operator Workspace


WIN-911 2021 Operator Workspace can be downloaded from https://www.win911.com/support/support-downloads/ under 2021 Rx Component Installs.

Note: This download page has the components for the latest release of WIN-911 2021.  If you are on a previous release of WIN-911 2021 then you can find the Operator Workspace install file in the installation package's TOOLS folder.  See below.



B. Install Operator Workspace on Remote Machine


Run the Operator_Workspace.exe to start the installation process.  

Click Next on the following window to begin installation.


Accept the License Agreement to continue the installation and click Next.


Click Install to continue the installation.  


Click Finish once the installation is completed.


You will find the WIN-911 Operator Workspace shortcut by clicking on Start and scrolling down to the WIN-911 folder.





*** VERY IMPORTANT! ***


You must open WIN-911 Operator Workspace as an administrator so that the remote connection you enter is successfully saved to the configuration file.  It can be run normally after saving this page as a local administrator.  


If Remote Operator Workspace is not connecting, then proceed to section C to open TCP port 4020 on both machines.



C. Windows Firewall Rules for Remote Operator Workspace


If both computers are on the same network range, creating an inbound and outbound Windows Firewall rule will allow WIN-911 Remote Operator Workspace to function.

Open Control Panel and click on System and Security.  


Click on Windows Defender Firewall.


Click on Advanced Settings.


Select and then Right-Click on Inbound Rules and click New Rule...


Select Port and click Next.


Select TCP and Specific local ports and type in 4020 and click Next.


Select Allow the connection and click Next.


Select which connection type the rule applies to and click Next.


Enter in a Name and Description and click Finish.


The same rule must be created for Outbound Rules.  Select and then Right-Click on Outbound Rules and click New Rule...


Select Port and click Next.


Select TCP and Specific local ports and type in 4020 and click Next.


Select Allow the connection and click Next.


Select which connection type the rule applies to and click Next.


Enter in a Name and Description and click Finish.


Launch Operator Workspace after creating both of these rules (as administrator if you have not done so yet) and test the connection.



Technical Support


To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.