1. Introduction

You can use a Gmail account to send and receive emails with WIN-911, but you must create an App Password for WIN-911 in your Google account. Do not use your personal Gmail account with WIN-911, as your email could be deleted automatically. Always use a dedicated email account for sending and receiving emails with WIN-911. 

Note: Please be aware that Google enforces a sending limit of 500 emails in a rolling 24 hour period. If you send more than 500 emails in 24 hours, emails from WIN-911 will not be sent.

2. Setup Gmail Authentication for WIN-911

Starting May 30, 2022, Google will no longer support the use of WIN-911 without creating an App Password to sign-in to Google Accounts. You are required to create an App Password for WIN-911 to be able to access your Gmail account.

Enable 2-Step Verification

Before you can create an App Password, you must enable 2-Step Verification on your Google account. If 2-Step Verification is already enabled for your account, you can skip this step. 

Activate 2-Step Verification

  1. Open your Google Account.
  2. In the navigation panel, select Security.
  3. Under “Signing in to Google,” select 2-Step Verification and then Get started.

  4. Follow the on-screen steps.

Create App Password for WIN-911

An App Password is a 16-digit passcode that gives WIN-911 permission to access your Google Account.

  1. Go to your Google Account. 
  2. Select Security. 
  3. Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because:
    • 2-Step Verification is not set up for your account.
    • 2-Step Verification is only set up for security keys.
    • Your account is through work, school, or other organizations.
    • You turned on Advanced Protection.
  4. At the bottom, click "Select app" and then select "Mail." Now click "Select device" and then select "Windows Computer." Click "Generate" to create the 16-digit App Password.

  5. The App Password is the 16-character code in the yellow bar. When entering your password in WIN-911, you will use this code instead of the normal Google account password. 

  6. Click Done and continue setting up Gmail with the steps below. 

3. Enable POP or IMAP

WIN-911 sends email through an SMTP server, which Gmail enables by default, but it sends mail through POP or IMAP, which must be enabled. 

  1. Login to your Gmail account.
  2. Click the gear on the top right and under Quick settings, select Select all settings.
  3. Select the Forwarding and POP/IMAP tab.
  4. POP Settings
    1. Select Enable POP for all mail.
    2. Set When messages are accessed with POP to delete Gmail's copy.
  5. IMAP Settings
    1. Select the Enable IMAP option.
  6. Click the Save Changes at the bottom of the screen.

4. Gmail Server Settings

You can now use Gmail to send emails with WIN-911. Use the following server settings when configuring an email Gateway. 

Outgoing Server

Enable Use TLS/SSL
Email AddressYour Gmail email address

Enable My server requires authentication
UsernameYour Gmail email address
PasswordThe app password you generated

Incoming Server POP

Enable Use SSL
Poll Rate1 min
Select Use Outgoing Credentials

Incoming IMAP

Enable Use SSL
Poll Rate1 min
Select Use Outgoing Credentials