1. Creating a New Schedule

In WIN-911 Workspace, expand Contacts, click Schedules, and then click on 

+ Add New Schedule

An appointment window will pop up.  Enter a name for the appointment to create a single instance schedule using the date fields.  Click OK to save.

Or click on Edit Recurrence to set up a recurring schedule, i.e. every Monday through Friday 8 am to 5 pm.  Click OK to save.

You must enter a name for this Schedule before you can save it.

2. Applying the New Schedule

Now that the schedule has been created, you must apply it to your desired connections.  Navigate to Contacts -> Directory, and using the drop downs under the schedules, select your new schedule for each contact that needs it.  Make sure to click Save Changes at the bottom right of this screen.

Note: Each connection type can have a different schedule, make sure to assign the schedule to each connection type needed!

3. So what do Schedules do?

WIN-911 will check the connection's schedule AND if the current time is within the schedule, a notification will be sent.  Otherwise, a connection not currently in schedule will be skipped for notifications.

Technical Support

To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.