WIN-911 FTAE Runtime crashes after running for a few seconds.  Windows Event Viewer will have similar logs to the ones below for each runtime crash:

1 - .NET Runtime

2 - Application Error

3 - Windows Error Reporting


The cause for this FTAE Runtime crash is a blank entry in a Wild Card Subscription Filter.  

WIN-911 logic is expecting any Wild Card entry to contain the "*" (asterisk) at a minimum.

Notice in the example below, that there is a "Specific Names" Wild Card entry, but it is completely blank:


Add data into the Wild Card entry, or delete the blank filter entry by selecting it (row will be highlighted blue), then clicking the trash can icon under the filters on the right.

Technical Support

To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.