1. Mobile Hub Setup

The WIN-911 Mobile Hub provides connectivity in environments where the WIN-911 machine does not have direct internet access. The hub is not required for all installation and is an optional feature. 

For more information on WIN-911 Mobile, you can review the Advanced Configuration video.

A. When the Mobile Hub is Required

The Mobile Hub is a bidirectional proxy that will handle the outbound connection to the internet and relay the data back to WIN-911. The hub can be used to span additional network layers in network environments where the WIN-911 machine does not have internet access. It can also aggregate multiple WIN-911 sites within the same network for simpler maintenance. For more information on security and the architecture of WIN-911 Mobile, you can review the Security Overview article.


To install the Mobile Hub run the Mobile_Hub.exe file located in the Tools folder of the installation media. 

Enter the username and password. This MUST be the same as the WIN-911 Service Account under which your WIN-911 runs.

IMPORTANT: YOU CANNOT USE THE WINDOWS BUILT-IN "ADMINISTRATOR" ACCOUNT - If you installed WIN-911 as the built in "Administrator" account, you'll need to create a new local account and assign it to the Administrators group. Then add the account to SQL Server: Add account to SQL as sysadmin 

Then run the "WIN-911 Security Configuration" to change all services to run as the new account. 

Ideally, neither machine will be on a domain, and will not be using Active Directory domain accounts. If you are using a domain environment, and the machines are not on the same domain, then domain trust must be established or the same credential set must be used for both accounts. The user MUST also be added to the local administrator's group on this machine.


1. Continue through the prompts and finish the install. No other configuration or change is needed from the     Mobile Hub side.

2. Point at this Hub machine from your WIN-911 Workspace settings. Opening the Hub application just shows the connected WIN-911 sites. 

3. Next, open your WIN-911 Workspace and go to the WIN-911 Mobile Gateway settings. Click Enable next to the Mobile Hub. Specify the name of the machine where you installed the Mobile Hub.


With these steps, your WIN-911 Site will now route traffic through the Mobile Hub.

Additional Resources 

Knowledgebase Articles 

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.