1. PA Systems
It is possible to have WIN-911 dial into a PA system and announce the alarms using TAPI or VoIP. For this feature to work you must be able to dial into the PA system and the PA System will need to be added to WIN-911 as a contact. Next, configure the PA system contact as a Non-Interactive connection.
This mode of alarm notification is a two-way dialog between WIN-911 and the user. It requires the recipient to enter an authorization code and can be configured to allow remote acknowledgments by the use of an ack code. The user can optionally be given permission to make inbound calls to request alarm conditions and reports.
This mode of alarm notification is a one-way transmission of alarm messages. It only conducts outbound calls, reports the alarm conditions, and disconnects the call on completion. It is intended for public address announcements and leaving messages on voicemail. It does not accept user input or answer inbound calls.
Open WIN-911 Workspace and Navigate to Contacts -> Directory -> Add New Contact
Now enter in a name for the PA System (Operator in this example), then click + Add New Connection and select the Voice connection type.
Select the Interactivity option needed to work with your PA system, and Save the Connection.
To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.