1. Grayed-out CodeMeter File Unable to Complete License Request


This KB Article will guide you through the steps for removing a corrupted CodeMeter license container for WIN-911 2021. A corrupted license means the buttons are grayed out to Activate License or Remove License. Normally you would use the buttons to activate or remove the license.


Prior to getting started, you will need to know the CodeMeter serial number for the WIN-911 license container. This can be located by opening the CodeMeter Control Center via Windows Start Menu and selecting the license.



A. Procedure


1. Navigate to C:\Program Files (x86)\CodeMeter\runtime\bin. Hold the shift key and right-click inside the bin folder and select Open command prompt window here.


It helps if you right-click in an empty space within the explorer window. 


Alternatively, open Command Prompt and type -> cd "C:\Program Files (x86)\CodeMeter\Runtime\bin"

                                                                                            (with quotation marks)


2. In the Command Prompt windows type the following command: cmu32 --delete-cmact-license --serial ####-##### and press enter.

####-###### is the serial number that we located earlier in CodeMeter Control Center


You will receive the response shown below after pressing the enter key. The license container will disappear from CodeMeter Control Center.

You will notice now that the WIN-911 license container is removed.



3. You can add a new CodeMeter container by downloading the attached file at the bottom of this article (WIN-911_202X_EmptyContainer.WibuCmLif). Save the attached file to your desktop.


4. Drag & drop the WIN-911_202X_EmptyContainer.WibuCmLif file into the CodeMeter Control Center window.





Technical Support


To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.