Each "Contact" can have multiple "Connections" (i.e. one Email connection and one Mobile connection).
Click on an existing contact (or add a new Contact if none exist) and click "Configure Contact" then "Add New Connection" to add another connection type, an Email connection in this case.
In the connection details, enter a valid email address, select a Schedule, add Roles if desired, change Acknowledgement settings, and save the Contact.
In this Email connection example, notice the additional options for selecting different formats.
Click "Send Welcome Message" to test the Email gateway and connection settings and verify that emails can be sent successfully.
Example of a contact with the newly added connections.
Notification Policies >
To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.