How Does the Network Architecture Provide Security?

WIN-911 Mobile provides remote access to WIN-911 systems with iOS and Android mobile devices by leveraging Microsoft's Azure cloud services which provide a secure connection between WIN-911 system and mobile devices. 

WIN-911 Mobile requires a connection to the internet to access Azure cloud services. You have two options for deploying WIN-911 Mobile, standalone and distributed. A standalone deployment requires internet access on the system where WIN-911 is running. A distributed deployment makes use of the WIN-911 Mobile Hub which acts as a proxy to the Azure cloud services.


The full details of the WIN-911 Mobile for standalone and distributed installations are explained in the WIN-911 Mobile Security Knowledgebase article.

Registering your Mobile Gateway Account

Upon purchase of WIN-911, you will be provided with an account that allows your WIN-911 Mobile Gateway access to WIN-911 Mobile Cloud Services. Each Gateway account is unique to a WIN-911 installation; do not attempt to reuse an existing Gateway account.

The Gateway Account credentials issued by WIN-911 will include a temporary password that must be changed before access to WIN-911 Mobile Cloud Services is permitted.

Reset the Temporary Password

Access in a web browser

Enter the account credentials you were provided by WIN-911. 
Enter a new password.

You will be prompted to enter a phone number or email address should you need to recover your account.

After you've entered either a phone number or an email address, your password will be reset and is ready for use with WIN-911.

In the WIN-911 Workspace, click on Gateways then + to create a new gateway.

Select Mobile.

Enter a name for your site, the Username provided by WIN-911, and the new Password you created in the previous steps.

After completing all required fields, click "Test Gateway"

Configure Contacts >

Related Articles

WIN-911 Mobile Gateway and Login Management

WIN-911 Mobile Security Overview

Technical Support

To create a support case, you will need either your Customer Care Code or your Serial number. You can create a Case online or contact the product support line: (512) 326-1011.