We have found that in many cases, certain Android devices or third-party apps, in an effort to conserve battery life, prevent WIN-911 Mobile from receiving push notifications. Push notifications are used to alert the user of changing alarm conditions so it is imperative WIN-911 Mobile users receive them. Unfortunately, for many devices, the only way to prevent this from happening is manually modifying settings on the device.
Don't kill my app! is a website dedicated to providing workarounds and guides to keep apps working correctly. They have built an extensive library of guides for many devices that will walk you through making the necessary changes to disable battery optimization settings for an app.
Please follow their guides, using the link below, for your device to disable battery optimization for WIN-911 Mobile.
WIN-911 Mobile - Don't kill my app! Settings
To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.