1. Locating your WIN-911 Support Code

Your WIN-911 Support Code represents your Software Maintenance and Support Agreement with WIN-911. A valid Support Agreement is required for live technical support, submitting technical support issues through the support desk, upgrading WIN-911, and for requesting license transfers. This document will explain how you can locate your WIN-911 Support Code for WIN-911 Standard, Interactive, and Advanced.

SPECIAL NOTE:  Unlike your WIN-911 Serial Number which will always stay the same, a new Support Code is issued every time your Software Maintenance and Support agreement is renewed.

A. WIN-911 Workspace -> System Info

The support code is only visible if the customer manually entered it

B. Software Maintenance and Support Email Certificate sent by WIN-911 Software:

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.