A. Running Workspace on a Remote Machine


This article will discuss how to access and edit your WIN-911 configuration from a remote machine. 


You can access WIN-911 Workspace in Internet Explorer by entering the following URL:


http://hostname/WIN911 


Here, hostname refers to the IP address, machine name, or fully qualified domain name of the computer on which the WIN-911 Navigation module is installed. 


Upon requesting the WIN-911 web app, you will most likely be prompted to enter a username and password. The remainder of this article will outline your options for managing access permissions. 


Instead of being prompted for credentials, you may simply be allowed access (in which case you may continue reading to learn how to limit such access) or you may encounter an HTTP error. If an error is encountered, you may need to adjust DNS and/or firewall settings in order to allow access to the WIN-911 host. We suggest confirming that the hostname can be reached via ping and that the IIS welcome page can be loaded as basic troubleshooting steps. Consult your network administrator if needed.


B. Option 1 (less Secure) - Use the Existing WIN-911 Service Account


The WIN-911 Service Account specified during installation is the same account that all WIN-911 services run under. If you do not know what account was used, log in to the machine running WIN-911, click Start > type services and open the Windows Services app.



Locate your WIN-911 services and take note of the account they run as:




In the prompt for credentials in Internet Explorer, enter the account information:


  • hostname\username
  • password


Where hostname is the hostname of the machine where WIN-911 is installed, and username is the username for the account that WIN-911 runs as, and password is the password for that account. 


C. Option 2 (more secure) - Use a new Account


If you do not want operators to utilize the account credentials for the WIN-911 Service account, you should create a new user account on the WIN-911 machine and give it rights to the IIS folders for the WIN-911 modules. 


Create a new local account on the WIN-911 machine:


    1. Open Computer Management



    2. Expand Local Users and Groups > right-click Users > click New User...



3. Add your desired username and password. Uncheck User must change password at next logon and check Password never expires and click create.



Now you need to give your new local account the rights to the IIS folders for the WIN-911 modules. Open file explorer and navigate to C:\inetpub\wwwroot 


In this folder, you will see all WIN-911 modules with their own folders. You will need to do the following for EACH WIN-911 folder 


Right-click the folder > select Properties > click the Security tab > click Edit... > click Add > enter the new account info you just created as hostname\username > click Check Names to verify you typed it in right (it should stay on that same screen and underline the account if it is correct) > then click OK in all windows to close them out. 


The default permissions it adds will be sufficient, they include the checkbox next to Read & Execute List folder contents and read.




You can verify the account was added with the permissions by right-clicking and going back to properties > Security and see the account listed, with its permissions below. 



Once you have done this for ALL WIN-911 modules, return to the REMOTE machine Workspace web page:


In the prompt for credentials in Internet Explorer, enter the newly created account information:


  • hostname\username
  • password


Where hostname is the hostname of the machine where WIN-911 is installed, and username is the username for the account that WIN-911 runs as, and "password" is the password for that account. 



D. Limitations


Remote sessions will not have sufficient trust to allow HTML previews of Email Notifier formats. You may still edit formats and modify associates with Email Connections. You will be unable to preview the HTML rendering in a remote browser session. Please access WIN-911 workspaces locally to view such previews.


Technical Support


To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.