1. WIN-911 Mobile Quick Start Guide
This document will cover the basic settings for getting started using the new WIN-911 Mobile app.
NOTE: The WIN-911 mobile app does require a valid Software Maintenance and Support Agreement or WIN-911 Customer Care Subscription for the app to work.
A. How Does the Network Architecture Provide Security?
WIN-911 Mobile provides remote access to WIN-911 systems with iOS and Android mobile devices by leveraging Microsoft's Azure cloud services which provide a secure connection between WIN-911 system and mobile devices.
WIN-911 Mobile requires a connection to the internet to access Azure cloud services. You have two options for deploying WIN-911 Mobile, standalone and distributed. A standalone deployment requires internet access on the system where WIN-911 is running. A distributed deployment makes use of the WIN-911 Mobile Hub which acts as a proxy to the Azure cloud services.
The full details of the WIN-911 Mobile for standalone and distributed installations are explained in the WIN-911 Mobile Security Knowledgebase article.
WIN-911 Mobile supports internet connected phones and tablets running iOS 10.4 (or higher) or Android 5.1 (or higher). Android devices require Google Play services or Baidu (China) for push notification.
The WIN-911 Mobile application will have a silver backdrop and have the name WIN-911 Mobile.
C. Quick Demo of the App
The new WIN-911 Mobile App is displayed as such in the iOS and Play Store applications.
D. Install the WIN-911 Mobile Module
During the installation please ensure you do not install the older Mobile-911 module by mistake. Install the module that says Mobile shown here in green.
Once WIN-911 is installed and the machine has been restarted, you will see Mobile with Gateway and Connections as its configurable options.
E. Step 1 - Registering the WIN-911 Mobile Gateway Account
G. Step 2 - Creating the WIN-911 Mobile Gateway
The next step in the process is to configure the mobile gateway including the Site Name, Username and Password then validate your credentials. There is also a configuration video that will walk you through the process.
- Site Name - A user-friendly name to identify the WIN-911 system
- Username and Password - Email and password for the gateway account
After entering the information select Validate Credentials to test the gateway.
H. Step 3 - Create a Mobile User in WIN-911
- Name - A user-friendly name to identify the Mobile User
- Description - Description of the user if needed
- Email Address - Enter a working email address owned by the Mobile User
- Roles - Can be assigned and used to filter what alarms are available to your connections
I. Step 4 - Ack Options Tab
Here you have the option to Allow Acknowledgments or Do Not Allow for this individual connection.
K. Step 6 - Add the User to a Tactic
The term tactic in WIN-911 refers to the list of users. Next, add any mobile users to the tactic.
- Retries - Additional notification events
- Delay Between Retries - Time between notification retry.
- Delay After - Allow time for the user to address the alarm before moving onto the next contact.
L. Step 7 - Create a Strategy
The term Strategy in WIN-911 refers to the policies for starting, stopping and notifying users in the tactic. The alarms will point to a strategy, which will then point to the tactic.
Stop Condition - Define the stopping condition for the Strategy by selecting one of the following options: alarm is acknowledged, inactive or terminal (acknowledged and inactive).
When using the mobile app, it is required to turn on the Renotify on any state change.
This will allow the mobile user to receive a notification with an icon next to the alarm if the status changes.
M. Step 8 - Configure the SCADA Connection and Alarms
The process for configuration and bringing alarms into WIN-911 varies by SCADA. Please refer to the following technical resources for help configuring the SCADA and alarms.
N. Step 9 - Login to the Mobile App
Next, have each mobile user login to the system with their individual email configured in step 5 of this document.
O. Step 10: Using the App
Watch the video for a full walkthrough of the WIN-911 Mobile App. WIN-911 Mobile Overview
P. Step 11: Customizing Formats
The WIN-911 Mobile app has customizable formats the user can easily select which details to display. The following instructions demonstrate how to configure alarm formats, but the configuration of report formats is very similar. When you are logged into the app select Settings then Alarm Details.
Select the alarm details you wish to display and move them up or down the list. Select "Done" to save the changes.
P.1 How Do I Configure WIN-911 Mobile If My Machine Does Not Have Internet Access?
The WIN-911 Mobile Hub provides connectivity in environments where the WIN-911 machine does not have direct internet access. The Mobile Hub is a bidirectional proxy that will handle the outbound connection to the internet and relay the data back to WIN-911. The hub is not required for all installation and is an optional feature.