This article will discuss the steps required to connect WIN-911 Standard, Interactive, or Advanced the FactoryTalk View Alarms and Events Server.



WIN-911 Requirements *** VERY IMPORTANT ***


These requirements must be met before WIN-911 will connect to FactoryTalk View Alarms and Events Server.


1. The WIN-911/FT option is required to make the connection to FactoryTalk View A&E Server. If you have not purchased the WIN-911/FT option with your base license (Standard, Interactive, or Advanced), please contact your WIN-911 reseller.

2. WIN-911 must be installed on a computer with FactoryTalk Services installed. The computer also must have a FactoryTalk View Client installed. The FactoryTalk Client is not required to be licensed or running.

3. Rockwell Alarm Multiplexer and Rockwell Event Multiplexer must both be running as Local System on the same machine as WIN-911. Open Windows Services and locate both Multiplexer Services to confirm “Log on As” is set to Local System. If Local Service is not configured, make the changes, and restart each service.



4. WIN-911 requires User Authentication to connect and acknowledge alarms in FactoryTalk View. Open FactoryTalk View Studio and in the Explorer pane, open the Users and Groups folder, then expand the User Groups folder. Confirm “Authenticated Users” is added.



If “Authenticated Users” has been removed, you will need to add the user that the WIN-911 FTAE Runtime service is running as.  

Open Windows Services. Add the "Log On As" user for WIN-911 FTAE Runtime. the FactoryTalk View Users. Be sure to add this user to the Administrators Group in FactoryTalk.



Next, you will need to create a new User in FactoryTalk View for WIN-911. Set “Password Never Expires,” and make sure to add the user to the Administrators group.



Configuring the Connection to the FactoryTalk View Application


1. Open the WIN-911 Workspace from the Start Menu. Navigate to Alarming > FactoryTalk A&E > Applications. Click on the “+” icon to add a FactoryTalk A&E Source Connection.


2. All the information required to make a connection can be found in FactoryTalk View Studio. Below is a mapping of the FTView Application details required by WIN-911. The left side of the graphics is the FactoryTalk View Explorer pane, and the right is the WIN-911 FTAE Connection Workspace.

1)  Name: Identifies the FTAE Source Connection in WIN-911. Name is user-defined.

2)  Description: An optional field used to describe the connection

3)  Application Type: This will match your FactoryTalk Application Type (Network or Local).

4)  Application Name: This must match the Application Name exactly as it appears in FactoryTalk View Studio Explorer pane. The Application Name is case-sensitive.

5)  Username & Password: This will match the Username and Password defined in the previous section (WIN-911 Requirements – Step 4.)

6)  Test Connection: This button will validate the connection to the FactoryTalk Application and will valid the Username and Password.

7)  Good Quality Events Only: Select to ignore Bad Quality or Uncertain Events.

3. Run the Test Connection button. If it succeeds, continue. If it fails, double-check that your settings are correct. 


Configuring Subscriptions & Assigning Routes


1. The FactoryTalk A&E Connection in WIN-911 uses Subscriptions to bring alarms into WIN-911. Subscriptions can be Filtered on four criteria:

  • All Alarms & Events or Alarms Only or Events Only (WIN-911 3.19.9 or later)
    • Names
      • Class
      • Severity
      • Groups (WIN-911 Version 3.19.5 or later)

When defining criteria, please be aware that it is case-sensitive.


2. Once your Subscriptions have been defined, the next step is to set up the Routes. Routes are used to associate Subscriptions and Strategies.

If you are not familiar with how to define Subscriptions or setup Routes, follow the instructions in this 9-minute video CLICK HERE.


Test WIN-911 with a FactoryTalk Alarm


You can use the WIN-911 Log Viewer to confirm everything is configured correctly. 

1. Open the WIN-911 Log Viewer from the Start Menu.

2. Trigger an alarm in FactoryTalk View. Confirm the alarm is active in the FactoryTalk View Alarms and Events Summary window within the FT Client.

3. You should see the alarm appear in the Summary window of the WIN-911 Log Viewer.

4. Double-click on the alarm to see the details. What Strategy was executed? What Tactic was executed? Who was acknowledged?

5. Confirm the alarm executed the correct Strategy. If not, verify your Subscriptions and Routes are configured correctly.

If the alarm appears in WIN-911 Log Viewer and the Strategy says "Default" or "Notify All" this means all users in your WIN-911 configuration will be notified. If this behavior is not desired, then check your Subscriptions and Routes. Verify there are no typos and case sensitivity is correct. 


Technical support

To start a support case, you will need your Maintenance Support number or your CD Tracking number. CLICK HERE to open a new support case.