Introduction


This KB Article will guide you through the steps on how-to cleanly uninstall WIN-911 Standard, Interactive or Advanced license. This is useful if you are experiencing issues with the WIN-911 SQL Database or if the computer-name was changed, maybe the computer was added to a domain, or the user-account name was changed. These symptoms could potentially effect the integrity of WIN-911 and might require a fresh re-installation of WIN-911.


If you prefer to restore from database backup then we suggest to review the instructions on our Knowlegebase on How-To Backup and Restore WIN-911 or CLICK HERE.



Procedure


1. Login to Windows with an administrator account.


2. Run EERemove.exe, this executable is located in the original WIN-911 installation files under the "Support" folder.


Note: On your Thumb drive You will NOT see a RAW folder, instead you should see the current WIN-911 version folder\Support


Note: Before proceeding be sure that EERemove did in fact removed WIN-911 successfully. If EERemove hangs or stalls, we recommend exiting EERemove from Task Manager and try again. If the issue persist, then CLICK HERE to open a new technical support case or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3.

 

 

 

3. Open Control Panel > Programs & Features


4. Select "SQL Server 2014 (64 bit) via Control Panel > Programs & Features and click "Uninstall/Change". 

 



5. Click Remove on the SQL Server 2014 Window


 

 

 

 

6. On the Select Instance Window: Choose "WIN-911" in the drop-down menu for: "Instance to remove features from:" and click Next >



 

 

7. On the Select Features: Window - Select WIN-911, which should also highlight Database Engine Services, SQL Server Replication, and Full-Text and Semantic Extractions for Search.


Note: It's is not recommended to select "Shared Features" because this could potentially effect the SCADA installation.


 

8. On the "Ready to Remove" prompt – click Remove



 

9. On the Complete Window - click "Close" to close the window.

 

 


10. Open Windows File Explorer and browse to "C:\program files\Microsoft SQL Server" folder.
 - Then manually delete the "MSSQL12.WIN911" folder


Note: The WIN-911 Enterprise configuration is saved to this folder by default. If you plan on restoring from backup, then we highly recommend to copy & paste this folder to a temp location before deleting this folder.

 

 

 

Conclusion


Congratulations! You have successfully uninstalled WIN-911 Enterprise. You can now safely install a fresh copy of WIN-911 Standard, Interactive or Advanced license. 


Technical support


To start a support case, you will need your Maintenance Support number or your CD Tracking number. CLICK HERE to open a new support case or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3.