If you want to change the user to something specific other than the Local System account, you will need to perform the following procedure.
Go into the registry and change "HKLM\SYSTEM\CurrentControlSet\Control\Windows" and change "NoInteractiveServices" from 1 (default) to 0
Uncheck the 911SRV.exe (service wrapper) and TeleDAC.exe so that it does not run in compatibility mode
Restart the computer and if needed, restart the Service Wrapper service.
To start a support case, you will need your Maintenance Support number or your CD Tracking number. CLICK HERE to open a new support case.