WIN-911 V7 Pro will be working correctly then, all of a sudden, it will stop working. Alarms will be seen in Scan and Alarms and Alarm Log Manager but will not be pushed out.


Run System File Checker is a command in the DOS shell command prompt

Repair the WIN-911 V7 application

Run the Troubleshoot compatibility for the Configurator and Scan and Alarms (the following steps are for Scan and Alarms but repeat the steps for the configurator)

Create another group in the Configurator to test out Phone book entry's notifications

Press OK, Save, Exit out of the Configurator and Scan and Alarms, and then open them both back up


If you have followed all of the steps successfully and are still experiencing issues, open up a support ticket with us containing a screenshot of the error that you see, the MDB file and the INI file.

Technical SUpportĀ 

To start a support case, you will need your Maintenance Support number or your CD Tracking number. CLICK HERE to open a new support case.