1. PA Systems


It is possible to have WIN-911 dial into a PA system and announce the alarms using TAPI or VoIP. For this feature to work you must be able to dial into the PA system and the PA System will need to be added to WIN-911 as a contact. Next, configure the PA system contact as a Non-Interactive connection. 


Interactive


This mode of alarm notification is a two-way dialog between WIN-911 and the user. It requires the recipient to enter an authorization code and can be configured to allow remote acknowledgments by the use of an ack code. The user can optionally be given permission to make inbound calls to request alarm conditions and reports. 

 

Non-Interactive


This mode of alarm notification is a one-way transmission of alarm messages. It only conducts outbound calls, reports the alarm conditions, and disconnects the call on completion. It is intended for public address announcements and leaving messages on voicemail. It does not accept user input or answer inbound calls. 






Technical Support


To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.