1. Windows Installer Error

A. Problem

If you run the installer and are using the built-in Windows Administrator account and it fails, you will get the following pop-up:


B. Solution

Create a new account, add it to the administrators group and the SQL server logins as sysadmin, log in to the server as that new account, and run the installer again.

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.