Problem Behavior

When you go to restart your WIN-911 services, the bar times out and you get an error saying that the service timed out trying to start or stop. This can occur because the service didn't respond in the 60 second timeout window and Windows suspends the process. If your Services for WIN-911 are stuck in the “Starting/Stopping” state, you will be unable to start or stop your Service. 

This problem may occur on the Standard/Interactive/Advance License or on V7.


You closed the Service before it had a chance to start up or shutdown completely.

There was another Service that was running and being used when you shut it down so it down


How do I get rid of this so that I can restart my WIN-911 service again?

Find the Service name for the Service in the Services window (for this example, it will be 911SRV)

Find the matching Service name with the PID (Process ID) in the Task Manager

Open up the Command Prompt or Windows Powershell in Admin mode (elevated access)

Run the following command in the DOS shell – taskkill /pid (PID#)

It should run successfully and kill the Process ID

You might run into this:

Add a /F to the command like the picture below:

Check the Task Manager to make sure that it is blown away

There shouldn’t be a number by the PID. Now, you should be able to start the Service successfully now


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