A. Problem Behavior


When you go to restart the WIN-911 services, the bar times out and receive an error saying: the service timed out trying to start or stop. This can occur because the service didn't respond in the 60-second timeout window and Windows suspends the process. If your Services for WIN-911 are stuck in the Starting/Stopping state, you will be unable to start or stop your Service. 


This problem may occur on the Standard/Interactive/Advance License or on V7.






    A.1 CAUSES


The Service was closed before it had a chance to start-up or shut down completely.

There was another Service running and being used when you shut it down so it down



    A.2 PROCEDURE


Find the Service name for the Service in the Services window (for this example, it will be 911SRV)

Find the matching Service name with the PID (Process ID) in the Task Manager




Open up the Command Prompt or Windows Powershell in Admin mode (elevated access).



Run the following command in the DOS shell – taskkill /pid (PID#), It should run successfully and kill the Process ID.




You might run into the following issue:


Add a /F to the command like the picture below:


Check the Task Manager to make sure that it is blown away.



There shouldn’t be a number by the PID. Now, you should be able to start the Service successfully now.



By following the steps correctly you should not have any more issues regarding WIN-911 being stuck in the Starting/Stopping state.


Technical Support


To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.