PROBLEM OVERVIEW 


Follow these steps first to begin to troubleshoot this any GUI or workspaces error. An example of such error is shown 



 




PROCEDURE


Step 1) Run ServiceActivator as Administrator

  • You will find this in the installation media where you originally installed WIN-911. If you are unable to find the ServiceActivator, skip this step

  • If you do have the installation media, look in the Support folder

 



It should pull all the modules that you installed with an OK

 


The ServiceActivator is a utility tool that tries to connect to all WIN-911 modules and will give an OK to all WIN-911 modules that are installed on the system























Step 2) Next run the WIN-911 Module Mapper. The Module Mapper will be found by searching in the WIN-911 Enterprise Folder or through the Start menu and clicking on the WIN-911 folder


Click the check and choose save





Step 3) Clear the browser cache in IE

  • Open Internet Explorer

  • Click on the Gear in the top right hand corner



  • Choose Internet options and click on Delete... under Browsing history




  • Verify the  "Temporary Internet files and website files" and "Cookies and website data" are checked and press Delete



Step 4) Next, clear the INetCache

  • Open Internet Explorer

  • Click on the Gear in the top right hand corner

  • Choose Internet options and click on Settings

  • Click View files

  • Highlight everything in this folder (CTRL-A) and press the Delete key