The following instructions demonstrate how to turn on debug logging for the voice module. This applies to both TAPI and VoIP applications

1. Go to the path - C:\Program Files (x86)\WIN-911 Software\WIN-911 Enterprise 

2. Open up the file, “WIN911.Notifier.Voice.Runtime.exe.config” in Notepad 

3.Under <appSettings>, change add key=”loggingFlags” from value=”Default” to value=”Debug”



4. Save the file and close it

5. Recreate the issue that you have been experiencing

6. Open the Event Viewer application

7. Double click on Application and Services logs

8. Choose WIN-911 under the Microsoft folder

9. Check for errors with the Voice Notifier Runtime or Voice Notifier Module