1. How to Change the WIN-911 Computer Name
WIN-911 does not recommend changing the computer name, once WIN-911 has been installed.
This document will guide you through the steps on how to update Win-911 with the new computer name. In this guide, we will change the computer name from \\base01 to \\Intouch_Playground
A. Prerequisite steps
- Stop the Win-911 Runtime Services
- Stop the Win-911 IIS applications pools
- Change the identity for the Win-911 services & app pools to the new computer name or use .\username if applicable.
- Change the SQL identity in SQL Management Tools if the username has changed.
- You can leave the SQL instance name the same. It’s the logical instance name.
- In IIS you can right-click on the server name where you can rename it.
B. Changing the configuration files for Inet
- Path: Inetpub > wwwroot > module name\ web.config
- Open the Web.config file for each Application Pool in Notepad and update the configuration string to the new computer name.
- You will also need to update the InitalizeDatabase.exe.Config file located in the Email Bin Folder.
- Path: C:\inetpub\wwwroot\Email\bin
NOTE: You only need to change the server name. The Database name can stay the same.
2. Update the identity for the Win-911 application pools and Win-911 runtimes
Please see the Knowledge Base article for instructions on how to update Usernames and Passwords.
A. Changing the configuration files for win-911 runtimes
- Update the configuration files for the Win-911 Workspace, Dispatch, Log Viewer located in the Dispatch folder, along with Voice Module.
- The steps are similar to what we used for editing the Application Pools Web.Config files, however, in this case, we are editing the Runtime.exe.config files
NOTE: You only need to change the server name. The Database name can stay the same.
- Listed below are the Paths & Filenames
- Path: C:\Program Files (x86)\WIN-911 Software\WIN-911 Enterprise
- Filename: WIN-911 Workspace.exe.config
- Path: C:\Program Files (x86)\WIN-911 Software\WIN-911 Enterprise\Dispatcher
- Filename: WIN911.Dispatcher.Runtime.exe.Config
- Filename: WIN911.Log.Viewer.exe.config.
- Path: C:\Program Files (x86)\WIN-911 Software\WIN-911 Enterprise\Voice
- Filename: WIN911.Notifier.Voice.Runtime.exe.config
- Start the Application Pools & Win-911 Services
- Run the Win-911 Module mapper and save the mappings.
- Module mapper will still show the old computer name which is ok. This is the logical instance name.
- Restart services again after saving the module mapping.
NOTE: You can check the SQL SeviceInformationEntities table for confirmation. Right-click on the table name and select the top 1000 rows.
Technical Support
To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.