1. Using a Batch File to Update Credentials

In the event of a password change to the account running the WIN-911 Services and Application Pools, you will receive an Error 404 when accessing the Workspace. The credentials for WIN-911 will need to be updated.  This guide will go over using the Identity Change batch file as a means of updating all the passwords. This process only applies to the WIN-911 Standard, Interactive or Advanced product line.  

A. Using the Batch File 

The batch file can be found at the bottom of this document for your use. The batch file will change all your installed WIN911 Runtimes and Application Pools credentials. 

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1. Right-click the batch file and run it as Administrator. 


2. Enter your user name and press enter. Enter your Domain name if you are using a domain login, otherwise put in (".") Hit enter again and put your password in. Hit enter and the batch file will change your credentials. 


The example images shown in this article are for a system that has all the WIN-911 modules installed, therefore do not be alarmed if some of the modules listed here do not exist on your system. The batch file will also not change the InTouch Runtime credentials if the service is disabled. 

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3. Verify that the batch file changed your services and applications to use the correct credentials and are running. 

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Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.