1. System Platform Quick Start Guide


This article introduces users to key concepts of WIN-911 as it guides the reader through the configuration of a simple alarm notification solution with System Platform. Topics include deployment considerations, configuring connectivity between WIN-911 and System Platform, and basic configuration of WIN-911 notification. For more information on the configuration of WIN-911, please review the System Platform Installation Checklist.


A. Where to Install WIN-911  


WIN-911 must be installed to a deployed WinPlatform node with an MXAccess license.

You can read additional information about nodes and licensing in the Nodes and Licensing Document.

B. MXAccess Licensing

If you do not have an MXAccess license, you can download the license for  MXAccess for SP 2014 R2

If you require an MXAccess license for System Platform 2012 and older, then click the link and scroll down to SCADA/HMI Utilities and patches.  


NOTE: If you are using System Platform 2017 or System Platform 2020, then you will need to contact the Technical Support. To open a new support case you can submit a ticket Online or call 1-512-326-1011

C. Wonderware Alarm Toolkit 


The Alarm Toolkit requires that your WinPlatform act as an InTouch Alarm Provider.


You can enable this feature in the Archestra IDE.


To do this, follow these steps:

        1. Open the IDE, connect to your Galaxy, and double-click on your WinPlatform.


        2. On the General tab, check the box for Enable InTouch Alarm Provider.

NOTEIf the box for Register using … is checked, be sure to check the same box in WIN-911 when configuring the System Platform Galaxy.




        3. Save your changes and redeploy your platform.

D. Security 


If you are using Security in your Galaxy, then you will need a dedicated user account and password to use with WIN-911. The password for this account should never change. Acknowledgments and the WIN-911 Heartbeats will not work if this is not defined correctly or if the password changes.

2. Accessing WIN-911

There are two ways to open WIN-911 Workspace for editing: 

  1. Clicking the shortcut that was created in the WIN-911 host's start menu, 
  2. Opening a browser anywhere on the WIN-911 network and entering the WIN-911 Configuration URL.

The WIN-911 Configuration website can be accessed from any computer that is on the WIN-911 network if you have the proper credentials. Simply open a browser and enter the URL: http://'WIN911 computer name'/WIN911.


A. System Platform Connection to WIN-911 


Open the WIN-911 configurator and select Alarming > System Platform > Galaxies.

Connection Details Tab

The following are options in the Connection Details are user-configurable:


Name: This setting should match the name of the Galaxy name defined in the Archestra IDE.

Enable Galaxy_<galaxy> Query Syntax: This selection should match the setting in your WinPlatform, as defined in the General tab (pictured above) of WinPlatform settings in the Archestra IDE. This was configured earlier in the article. 


Ack Message Method: WIN-911 provides flexibility and offers three options for delivering an acknowledgment message to the System Platform. These options affect the way the alarm comment appears after the acknowledgment executes. 


  • Append Alarm Comment with Ack Message
  • Replace Alarm Comment with Ack Message
  • Use Alarm Comment as Ack Message


Enable Authentication: System Platform can be configured to require authentication from clients (like WIN-911) that wish to acknowledge alarms.If you have Authentication Mode defined as Galaxy, OS User based, or OS Group based, you must Enable Security in WIN-911. Check the provided box and enter the credentials in the respective text-entry fields.

You can check your Galaxy settings by opening the IDE. On the Galaxy menu, click Configure and then click Security.


Ignore COMM Alarms: When this option is selected, WIN-911 will not dispatch any COMM alarms associated with this Galaxy.

Areas: System Platform organizes its alarms by areas, which is a hierarchical structure that begins with a root area(s). These areas can contain child areas called descendants. WIN-911 queries alarms based on their areas. When an area is queried, its immediate alarms and those of its descendants are fetched. 

NOTE: You must provide an Area in order to receive alarms from that Area. System Platform recommends nesting all Areas under a common root Area.

3. Watchdogs (Optional) 

WIN-911’s System Platform Source supports Watchdog alarms as an optional part of the configuration. Watchdogs monitor a specific device for a changing alarm state. If an update is not received within the specified timeout period, the watchdog will become an active alarm. Watchdogs can thus be used to monitor the operation and connectivity of critical devices. 

Watchdogs have a configurable Severity from 0 – 1000 inclusively and may also have Labels attached. Watchdogs are associated with a Strategy for alarm escalation. Ways to configure strategies are discussed later in this document. 


Name: Enter a unique, user-friendly name to identify this watchdog configuration. This is the name that will be most prominently displayed in the alarm notification.


Area: Enter the Galaxy Area that this Watchdog is associated with.

Device Name: The full syntax of the alarm (Object.Attribute) in your Galaxy that the Watchdog is intended to monitor. In the following example, the object name is PLC5 and the Attribute name is RAMP001. Therefore, you would enter PLC5.RAMP001 for your device name.

4. Heartbeat (Optional) 


The heartbeat is an optional feature that allows WIN-911 to indicate its operational status by writing a periodically changing value to an integer attribute in your Galaxy. We call this function a 'Heartbeat' because it provides a 'vital-sign' to your Galaxy, allowing for corrective action to be taken. 


The Heartbeat takes the form of an Integer value that ramps from 0 to 9 on a period of your choosing. After the value reaches 9 it resets to one, and the process is repeated, ad infinitum. If the attribute fails to update within the specified time, you can assume that WIN-911 is in an impaired state and no longer able to receive alarm event information. 


    NOTE: the heartbeat is the only WIN-911 function that will write data to the System Platform.


This link to the Heartbeats Webinar will discuss how to make a heartbeat connection to WIN-911. 


Heartbeat setup:

  1. Create an attribute in your Archestra IDE > Device that is a type of Integer which allows input. 
  2. Create QuickScript that monitors the attribute value and triggers recovery procedures/methods when the heartbeat fails. 
  3. WIN-911 Workspace > Alarming > System Platform > Galaxy > Heartbeat > Enable Heartbeat
  4. Enter the name of the attribute you created in step 1. 
  5. Set the heartbeat update rate (in Minutes) with the Write Interval combo-box. 
  6. Save your edits in the WIN-911 Workspace. 


The Heartbeat Suspension feature is provided as a means of forcing a heartbeat failure in the event of a 'partial communications failure' between your System Platform Application and WIN-911. WIN-911's System Platform Data Source leverages two Wonderware Toolkits. The MxAccess toolkit provides System Platform with information from WIN-911, like alarm acknowledgment requests and heartbeat data. The Alarm Toolkit provides System Platform alarm information to WIN-911. If the Alarm Toolkit stops responding while MxAccess remains, your Application will still be receiving a healthy heartbeat from WIN-911 even while WIN-911 is not receiving alarm events. 


Heartbeat suspension

  1. Create a separate attribute within your Galaxy that allows input. You can use a Discrete, for example. 
  2. Set the attribute with an alarm condition that cycles in and out of alarm on a periodic basis. In our Discrete example, you can set the alarm state for On
  3. You will need to determine what amount of time you wish to check WIN-911 for alarm coverage. Let's say every 5 minutes in this scenario. 
  4. You will need to provide a way to write data to the attribute you created in step 1. You can use QuickScript or another source of data like OPC. In this example, this data will need to be toggled at a rate that is less than the desired timeout, say every four minutes. 
  5. WIN-911 Workspace > Alarming > System Platform > Galaxies > Heartbeat >Enable Heartbeat Suspension
  6. Enter the name of the attribute you created in step 1. 
  7. Set the suspension timeout (in Minutes) with the Timeout combo box. 
  8. Save your edits in the WIN-911 Workspace. 


This will result in a dummy-alarm that WIN-911 will be advised of every four minutes. While this cycle continues, the heartbeat will continue to update, and you can assume that WIN-911 is alive and capable of carrying out its duties. If the suspension timeout elapses without a new alarm being detected, WIN-911 will stop the heartbeat. 

5. Configuring Notifiers


WIN-911 offers four different options for delivering alarm notifications; email, SMS, Voice and the WIN-911 Mobile App. The next step in the process is to create the Gateway connection for all desired notification methods and add the users as contacts in WIN-911. If you are not familiar with this process you may review the How-To notifier videos.  


A. Configuring Notification (Tactics & Strategies) 


If you are not familiar with this process, review the instructional video on Tactics and Strategies.   


In WIN-911 a Basic Tactic represents a simple callout list of users to be notified in the event of an alarm. Advanced Tactics provide conditional logic, dynamic Role-based notification, and actions beyond alarm notification. Basic Tactics are available with any WIN-911 license, while the Advanced Tactics are available only on the advanced license.

This example will configure a Basic Tactic. Start by open the Basic Tactics as shown here. 


Retries - Additional notification events

Delay Between Retries - Time between notification retry.

Delay After - Allow time for the user to address the alarm before moving onto the next contact. 

A strategy is the list of policies put in place when the alarm occurs that will specify the escalation logic to follow throughout the alarm lifetime. This includes the starting, stopping and renotify actions. Basic Strategies (shown here) are available on any license, and the Advanced Strategies require the Advanced license.  

Start Tactic – Which callout list will be started

Stop Condition – When to stop the callout list. 


Renotify on Any State Change – This option allows all previously notified Connections to receive an update with the latest state information. This option is required for Mobile notification.  


6. Bringing Alarms Into WIN-911


A. Alarm Subscriptions 

It is important to understand how to use Subscriptions to bring alarms into WIN-911. 

Open the Alarming > System Platform > Subscriptions tab.

The WIN-911 connection to System Platform allows filtering alarms by the following categories: 

  • Areas
  • Objects/Attributes
  • Priorities


When building a subscription filter the items are case sensitive and must match what is configured in your SCADA.


NOTEAs demonstrated in the image below, the categories are ANDed together while the individual items in the category are ORed together.  For more information watch the System Platform Alarm Subscriptions video.


B. Subscription Routes  


Now that an alarm subscription has been created, the alarms must be routed to a specific strategy.

Open Alarming > System Platform > Galaxies


Then select the Subscription Routes tab.


Select a Subscription and the Strategy you wish to associate with alarm events matching the Subscription. Subscriptions are ranked to determine which route to follow when an alarm matches more than one Subscription.


NOTE: As a troubleshooting tip during testing and commissioning it is recommended to build an All Alarms filter and place it at the bottom of the list. This way if something in the subscription is misspelled then the all alarm filter will catch the alarm and you can use the WIN-911 LogViewer to troubleshoot. 


Testing and Troubleshooting 


By now all the following steps have been completed:

Connection between WIN-911 and System Platform 

  • Optional: Watchdogs and Heartbeats
  • Notifier Gateways
  • Notifier Connections (people)
  • Tactics and Strategies
  • Alarms Brought Into WIN-911

The next step is to trigger a test alarm and verify it was sent to the proper user. If the alarm does not appear, use the WIN-911 Log Viewer to troubleshoot the alarm. 

Open windows explorer and find the Log Viewer tool.


Verify the alarm was sent to the appropriate strategy:

Double click the alarm for more information about the dispatch process:

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011