Introduction


With WIN-911 V7, the delays for alarming are set within the phone book entry for the users and for the group that these users are in. 


Each individual user can have delays set for the time before retries and between the next connection type(the next user in the contact list on your group definition).


In the following section we will discuss the delays, and how they are configured through:


  • Phone-Book Delays
  • Group Delays
  • Visual Example


In the example images that follow we have a total of 5 users, with three configured to receive alarms with delays, with explanations for each delay


Configuring Phone Book Delays


     You can find these delays through your phone book definitions > select the user you want to edit, hit edit > select edit again. It is important to note that each alarm type (email, sms, voice, etc) has its own alarm queue. For this example we will be using email and voice.


    The number of retries designates how many time WIN911 will attempt to notify using the chosen notification type


    The Between Retries field is the amount of time WIN911 will wait before the next notification attempt for this user. 


    The Between Same Connection Type field is the time between the last notification for the current user in the list and the next person on the list using the same connection/notification type.


    Below we have an example user for email and for voice notifications,  the delay between retries and between connection type can be set to minutes or seconds and are independent from the delay settings for other users. Note that for voice it is essential to allow enough time for the call to dial and hang up before proceeding to the retries or the next user. Test the time it takes for the call to finish so you have a baseline for you voice delays


    



Configuring Group Delays


The Group Delays can be found from the Group Definitions by selecting the Contact Delay Tab. 


    Delay Before determines how long Win-911 will wait before alarming out  to the first person on the list.


    Delay After determines how long Win-911 will wait after it has contacted everyone in the contact list before starting to dial out from the top of the list again.


Configuring Group Delays


The Group Delays can be found from the Group Definitions by selecting the Contact Delay Tab. 


    Delay Before determines how long Win-911 will wait before alarming out  to the first person on the list.


    Delay After determines how long Win-911 will wait after it has contacted everyone in the contact list before starting to dial out from the top of the list again.



In this example we have Email followed by Voice calls. 


We have set a delay of 20 minutes before for Voice calls so that the Email notifications are processed before voice. The Delay After for our voice calls is the amount of time before the list is processed again. 


Our Email notifications have a 5 minute Delay Before, so email notifications will start after the the event is an alarm for five minutes. The Delay After accounts for the voice calls and a few minutes of delay after the calls finish.



 Visual Alarm Example With Delays


    In the following example we have a visual representation of an alarm coming in using the delays we configured in both the users and the group.


The initial Delay Before for Email was set for 5 minutes in the group so the emails will not start being sent until that amount of time has passed. Once the emails begin, Win-911 will process the retry amount, retry delays and delay between for each user before it moves on to the next alarm type, in the example case this is voice calls


    Overall the Emails take about 15 minutes to process all of the emails. We then have a 30 minute delay after to account for the voice calls and a short delay after the calls.


    Our users for this example all have a one minute delay before retry with a three minute delay between same connection type. User1 and User3 have only one retry set while User2 has two retries. After all users in the list have received their notification and the alarm remains unacknowledged, the delay after will process and the system will delay the allotted amount of time before starting the notifications again, this will repeat until the alarm is acknowledged. As we have two notification methods we extended the delay after to 30 minutes to process all of the voice calls before the list starts over again. For the voice callouts the opposite was done, as we will need to wait for 20 minutes for the email notifications to process in full as we have configured.




Conclusion


        When setting up delays its important to remember that each user gets there own number of and time between delays. In order to get the notification list to reprocess you must have a Delay After set in your group definition, and each group you have has its own delay settings. All of the delay settings can be set to either seconds or minutes. Delays between same connection type will only apply to the same connection type, for example voice delay for the next voice connection. For information and instruction on setting up a contact list with a single notification method click here


        If you are still experiencing a problem, please submit Support Ticket or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3.