Introduction

 

This article will guide you through the process of setting up your modem for use with WIN-911. 

 

You will need to setup a wireless account with Verizon and activate the modem before you can begin using it. If you have not provided Verizon with the MEID from the back of your modem, activation will fail. WIN-911 will only use the SMS functionality of your modem so you do not need a voice or a data plan. We recommend using an unlimited SMS plan.

Driver Download

 

Before you begin, you will need to download the driver for you modem, you can find the latest driver for the MTC-C2 modem, Driver Download. 

 

Extract the files to your computer. 

 

Installing on Windows 7, Windows 8, Server 2008, and Server 2012


NOTE: If you connected the device before installing the drivers, Windows may install drivers automatically.

Your device may not operate correctly with these drivers. Uninstall the drivers before proceeding.

 

  1. Unplug the modem if connected.

  2. Go to the location where you extracted the driver and open the EV3-C2-USB\Driver folder. 

  3. Right-click on TelitUSBInstaller_Qc_U8.00.04.exe and select Run as Administrator

  4. Click Yes or Allow to allow the installer to make changes to your computer. 

  5. Click Next and follow the instructions in the installation wizard. 

  6. Click the Install option when prompted, for example, Install this driver software anyway. 

  7. Click Finish. 

  8. Connect USB cable from the device to a USB port on your computer. Windows indicates when the device is ready to use.


Installing on Windows XP and Server 2003


NOTE: If you connected the device before installing the drivers, Windows may install drivers automatically.

Your device may not operate correctly with these drivers. Uninstall the drivers before proceeding. 


  1. Unplug the modem if connected.

  2. Go to the location where you extracted the driver and open the H5-G3-USB\Driver folder. 

  3. Run the installer, TelitUSBInstaller_In_U8.00.04.exe.

  4. Click Next and follow the instructions in the installation wizard. 

  5. Click Continue Anyway each time this screen appears. 


  6. Click Finish

  7. Connect USB cable from the device to a USB port on your computer. After it detects the hardware, Windows opens the New Hardware Wizard. 

  8. Select No, not this time and click Next

  9. Select Install the software automatically (Recommended) and click Next

  10. Select Finish.

Activating the Modem


Locate Modem COM Port

 

In order to activate your modem, you must know which COM port the modem is assigned to. You can locate your modem's COM in Phone and Modem Options. 

 

  1. Open Control Panel
  2. Select Phone and Modem Options
  3. Select the Telit modem and click Properties
  4. Select the Modem tab and you'll see the COM port on the top left.

Terminal Session


  1. You'll need to make a connection to the modem with a terminal program such as  PuTTY, TeraTerm, or HyperTerminal using the COM port you found in the previous step. We'll use PuTTY in this guide which you can download from here, PuTTY Download.

  2. Open PuTTY and select the Serial radio button. Enter the COM port your modem is assigned to in the Serial line field and enter 115200 for the Speed. Select Open to connect to the modem.


  3. You should now be connected to the modem and looking at a terminal window. Enter ATE1 and hit enter. You should receive an OK response.

  4. You need to verify you have a strong enough signal to activate the modem. You can do this by typing the command AT+CSQ. You will receive a response similar to +CSQ: 15,99. The first value of the response indicates the signal strength [0 - 31]. You will need a signal of 10 or more. If your signal is below 10, activation may fail.

  5.  Enter the following command to activate the modem, AT+CDV*22899; (be sure to include the semicolon). Wait for the following responses to come through...

    OK
    #OTASP: 0
    #OTASP: 1
    #OTASP: 2
    NO CARRIER


  6. Once you receive NO CARRIER, power cycle the modem by unplugging the USB cable from the modem or unplugging the power supply if using the RS-232 model. 

  7. Reconnect to the modem via PuTTY.

  8. You can check to see if the registration was successful with the following command, AT+CREG? You will receive a response similar to +CREG: 0,1. You want the second value to be either a 1 or 5 which indicates registration was successful.

  9. Close PuTTY

Setting Up WIN-911 V7


WIN-911 SMS Settings


  1. Open the WIN-911 Configurator and go to Global > SMS.
  2. Change the Port drop-down selection to your modem's COM port
  3. Select the Network Type of your modem, CDMA.
  4. Click OK.
     



Conclusion


If you have followed these steps correctly, you have installed and setup your cellular modem for use with WIN-911 V7. Next you'll need to configure SMS Connections in the Configurator's Phone Book and assign them to your Groups. 


If you're having any issues with these instructions, please submit a support request or contact Product Support at 512-326-1011 x3 or toll free in the US and Canada at 1-800-331-8740 x3