This article will let you locate your Tracking number in step by step instructions.

Exit Menu

1. If WIN-911 is running, shut it down by clicking Exit WIN-911 from the thumbnail icon in the Windows system tray.

Shift + ScanandAlarm

2. Next, start Scan and Alarm while holding the SHIFT key. Keep holding the SHIFT key until you see the CopyShield Administrator screen.



3. Your CD Tracking Number is shown under the CD Serial Number.


4. Write down the CD Tracking Number for your records and click Launch Application to start WIN-911 or Exit to close the CopyShield Administrator.

Technical Support

To create a support case, you will need either your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.