1. Send SMS messages With Email

In lieu of native SMS, it is possible to send messages to cellular phones with WIN-911’s email client. This is possible because most major cellular service providers provide an email through an SMS gateway. While this service is often included in your cellular plan, it is your responsibility to be aware of and accept responsibility for any charges incurred as a result of using this feature. This document is intended to step you through the necessary setup to implement this feature. See the end of this document for a listing of the major cellular companies’ emails through SMS addresses.


A. Discussion

Many cellular service providers offer e-mail services over SMS. Users are assigned an e-mail address at signup and any message delivered to that email account is converted to an SMS text message and delivered to the mobile phone. This is referred to as an SMS Gateway. Once an Email over SMS account is established with a cellular service provider you can use the WIN-911 email client to send alarms to a mobile phone. WIN-911 requires an always-on connection through cable, DSL, or other solutions.

WIN-911 as of version 7.09 natively supports SMS. Given that the method of sending SMS messages discussed here adds an additional layer of complexity, it is best to use the native SMS feature of WIN-911. SMS over email should only be considered in situations where the cellular reception at the WIN-911 installation site is poor and an internet connection is available.

The following is a step-by-step walkthrough for setting up the WIN-911 email client for SMS text messaging.

        1. In the Configurator, Select the Mail Box icon.


2.  Configure your SMTP server settings here. You will need to define your SMTP server name, the source email address, which is the address that WIN-911 will be sending messages from and an email subject. Obtain this information from your Internet service provider or your internal IT department.


3. If your server requires authentication, that is – if it requires a username and password to be supplied before sending an email, you must provide that information to WIN-911 on the Authentication tab.  You may need to authenticate with either the POP server, SMTP server or both. Obtain this information from your Internet service provider or your internal IT department. Once those settings are provided, click OK.



4. The next step is to configure an email address to which alarms should be sent. Begin by clicking the phone book icon on the Configurator.


5. Select a phone book entry to edit or create a new one. Here we will edit the Tom Jones entry.


6. If you are creating a new name definition, you must provide an access and acknowledgment code for the user. Once done, click New to create a new email connection definition.


7. Provide your contact’s email address here. Most service providers provide an email that has a local-part which contains the customer’s ten-digit phone number and a domain at the cellular service provider. To illustrate: 5551234567@yourtelco.com


8. The following is a listing of cellular service provider email addresses. These addresses are subject to change. If you have any difficulty sending to them, check with your service provider to see if your address has changed.


  • AT&T: phonenumber@txt.att.net 
  • Verizon: phonenumber@vtext.com 
  • T-Mobile: phonenumber@tmomail.net 
  • Sprint: phonenumber@messaging.sprintpcs.com 
  • Nextel: phonenumber@messaging.nextel.com 
  • Virgin Mobile: phonenumber@vmobl.com  (where phone number equals your 10 digit phone number.)

If your provider is not listed, check with your provider to see if they offer this service. Find your service provider here.

9. Once done, click OK on all of the open Configurator dialogs and click the Group Definition icon on the Configurator.


10. Select the group of alarms that you would like to have your user receive SMS messages from and click edit.  Go to the Contact List tab and add that user to the Selected Name List as shown below.



11. Click OK on all of the open Configurator dialogs and then go to File and then Save. Restart WIN-911 for your changes to take effect. Test your new configuration by using the Manual Message button on the Alarm Monitor window.

Technical Support 

To create a support case, you can use your Maintenance Support number or your CD Tracking number. You can create a Case online or contact the product support line: (512)326-1011.