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Knowledge base
WIN-911 Mobile Known Issues
Current Issues
0
Security Vulnerabilities & Hot-Fixes
Security Vulnerability
4
Apache Log4j / Log4Shell Security Vulnerability
WIN-911 v4.X Privilege Escalation Vulnerability
WIN-911 2021 R1/R2 File Permission Vulnerability
DCOM hardening changes by Microsoft
New User Training
New to WIN-911? Register for complimentary technical training!
1
WIN-911 New User Training
WIN-911 2021
Get Started!
1
WIN-911 2021 Quick Start Guide
WIN-911 2021 - Helpful Resources
Installation and Licensing
13
WIN-911 2021 - Install
Licensing your WIN-911 Software
Upgrading to WIN-911 2021 from WIN-911 v3.x/v4.x
Grayed Out CodeMeter File Unable To Complete License Request
Locating Your WIN-911 2021 Serial Number
See all 13 articles
WIN-911 2021 - V7 Importer
1
WIN-911 2021 - V7 Importer
Workspace / Dispatcher
6
WIN-911 2021 - Notification Policies
WIN-911 2021 - Advanced Notification Policies (requires 'Advanced' license)
WIN-911 2021 - Workflows (requires Advanced license)
WIN-911 2021 - Schedules
WIN-911 2021 - Configuring Labels
See all 6 articles
WIN-911 Mobile
7
WIN-911 2021 - Mobile Gateway
WIN-911 2021 - Mobile Security Overview
WIN-911 2021 - Mobile Connections
WIN-911 Mobile Hub Setup
Dec 7, 2022 - WIN-911 Mobile Connectivity Issue Expected
See all 7 articles
Voice Module
10
WIN-911 2021 - Getting Started with VoIP
WIN-911 2021 - Voice Gateway - Grandstream
WIN-911 2021 - Grandstream 6301 - Purchased From WIN-911 (WIN-911/IPPBX)
WIN-911 2021 - Grandstream 6301 - NOT purchased from WIN-911
WIN-911 2021 - Grandstream 6202 - Purchased From WIN-911 (WIN-911/IPPBX)
See all 10 articles
SMS Module
6
WIN-911 2021 - SMS Connections
WIN-911 2021 - Sierra Wireless - RV50X/RV55
WIN-911 2021 - Sierra Wireless - LX40
MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET) WIN911 2021
Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) WIN911 2021
See all 6 articles
Email Module
3
WIN-911 2021 - Email Gateway
WIN-911 2021 - Email Connections
Setup Email using Gmail
FactoryTalk Alarms & Events
2
WIN-911 2021 - Alarm Source - FactoryTalk Alarms & Events
Launch the Operator Workspace from FactoryTalk View SE
iFIX
4
WIN-911 2021 - Alarm Source - iFIX
Launching Operator Workspace from iFIX
Running iFIX in Service Mode and not able to Import Blocks
iFIX Acknowledgement Issues
InTouch
4
WIN-911 2021 - Alarm Source - InTouch
WIN-911 2021 - InTouch Heartbeat Setup
Launch Operator Workspace from InTouch WindowViewer
Remote InTouch and RDS Services Configuration
System Platform
4
WIN-911 2021 - Alarm Source - System Platform
System Platform and InTouch Runtime Crashes
WIN-911 2021 - System Platform Heartbeat Setup
WIN-911 2021 / System Platform DLL Conflicts
OPC
12
WIN-911 2021 - OPC DA (Prior to 2021 R5)
OPC browse when running WIN-911 as Network Service
DCOM config security tab greyed out
WIN-911 2021 - OPC Alarms & Events (Classic)
WIN-911 2021 - OPC Data Access (updated for 2021 R5)
See all 12 articles
Other SCADAs
2
WIN-911 2021 - Alarm Source - CIMPLICITY
WIN-911 2021 - Alarm Source - AVEVA Edge
General Tips and Troubleshooting
16
WIN-911 Backup Restore Utility Overview
Export Logs using the WIN-911 2021 Log Viewer
How to Turn on Debug Logging WIN911 2021
PA Systems with WIN-911 2021
How to create an Audit log in SQL for WIN-911 2021
See all 16 articles
Status Module
0
WIN-911 2021 Quick Start Pages
Pages
6
WIN-911 2021 - Gateways
WIN-911 2021 - Contacts
WIN-911 2021 - Alarm Source
WIN-911 2021 - Voice Gateway Options
WIN-911 2021 - SMS Gateway Modems
See all 6 articles
Version 4.21.5 - Standard / Interactive / Advanced
Installation and Licensing
14
First Step: Installation Checklist
Install Guide: Standard / Interactive / Advanced
Network Diagrams: Where to Install WIN-911
Locating Your WIN-911 Serial Number
Locating Your WIN-911 Support Code
See all 14 articles
Data Source Quick Start Guides
7
FactoryTalk Alarms & Events Quick Start Guide
OPC DA Quick Start Guide
GE iFIX Quick Start Guide
System Platform Quick Start Guide
InTouch Quick Start Guide
See all 7 articles
WIN-911 Mobile App
7
WIN-911 Mobile Quick Start Guide
WIN-911 Mobile Security Overview
WIN-911 Mobile Gateway and Login Management
WIN-911 Mobile Multi-Site Connection Setup
WIN-911 Mobile Hub Setup
See all 7 articles
Voice Module (VoIP)
4
Getting Started with VoIP
Troubleshooting VoIP Errors
Port Ranges for Supported SIP and VoIP providers
How to configure WIN-911 Voice with SIP.US
Voice Module (TAPI)
6
WIN-911 Version 3.x/4.x - Grandstream UCM6301 - Purchased from WIN-911
Windows 10 Version 1903 and 1909 TAPI Incompatibility
WIN-911 Version 3.x/4.x - Grandstream UCM6202 - NOT purchased from WIN-911
How to Install MT9234MU-CDC-XR TAPI Modem on Windows 10 or Higher
TAPI Troubleshooting Tips (Interactive or Advanced License)
See all 6 articles
Email Module
2
How to Change Date and Time Format Strings for Notifier Formats
Non-English Email Formats
SMS Module
9
Sierra Wireless AirLink® RV50X Install Guide (WIN-911/RV50X )
Sierra Wireless AirLink® LX40 Install Guide (WIN-911/LX40 )
MultiTech MTR-MNG2-B07-WW Install Guide (WIN-911/MNG2)
MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
How To Manually Test a Cellular Modem
See all 9 articles
WIN-911 Announcer
1
WIN-911 Announcer Setup Guide
General Tips / Troubleshooting
38
Could not Load File or Assembly 'WIN911.CCFlicWrapper.DLL' or One of its Dependencies
Introduction to Basic Tactics
WIN-911 Workspace “Failed to find GUI hosts” Error
Services Not Responding
MXAccess License System Platform 2017
See all 38 articles
Contacts Utility
3
Launch Contacts Utility from InTouch WindowViewer
Launch the Contacts Utility from FactoryTalk View SE
Launch Contacts Utility from iFIX
V7 PRO - Legacy WIN-911
Installation and Licensing
4
Licensing WIN-911 V7 PRO
Locating Your WIN-911 V7 CD Tracking Number
Upgrading to WIN-911 V7.17
Windows 8 and Server 2012 V7.17 Upgrade Issue
Configuration
5
Running WIN-911 V7 as a Service
Configuration: Setting up Groups in WIN-911
Configuration: Setting up Phone-Book
Understanding Notification Delays in WIN-911 V7
V7: Troubleshooting Alarms
Voice (TAPI and Dialogic)
4
Voice Control Tags for Customizing Text-to-Speech
Dialogic D4PCI and D4PCIe Driver Downloads
Failed to set the environment variable (Path) When Installing Dialogic
TAPI Troubleshooting (Version 7)
Email
3
Use Stunnel as an SSL Email Proxy with Gmail
Send SMS messages with Email
Use Stunnel as an SSL Email Proxy with Microsoft 365
SMS
3
Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) (WIN-911 V7 PRO)
Setup and Troubleshooting the MTC-LVW2 Modem with V7
Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter
Rockwell Automation Direct Connects
5
FactoryTalk SE HMI Tags: Troubleshooting the Connection
FactoryTalk View SE HMI Tags: Quick Start
FactoryTalk View SE HMI Tags: WIN-911 Fails to Connect After Update
FactoryTalk Alarm & Events: Quick Start
FactoryTalk Alarm & Events: Setting up Filters
iFIX Direct Connect
2
GE iFIX Custom Alarm Areas
GE iFIX 6.0 is Not Supported with WIN-911 V7
Wonderware/AVEVA Direct Connects
2
System Platform 2014 R2 Import
InTouch Start/Restart WIN-911 with Window Viewer
OPC Data Server
2
Synchronize Acknowledgements with Group Pokes
V7 OPC DA Syntax Restrictions
Alpha Paging and Fax Modems
1
Alpha Pager Troubleshooting Checklist
DDE Server
1
Synchronize Acknowledgements with Group Pokes
WEB-911 / XTools
2
WEB-911 / XTools Troubleshooting
Running WIN-911 as a Service or Using WEB-911/XTools in Windows 8.1 or Newer
Internal Docs
Hot-Fixes
1
WIN-911 2021 Hotfixes
Wibu - CodeMeter
Wibu - CodeMeter
1
Wibu - CodeMeter Versions and Vulnerabilities
Mobile-911 (OLD App) End-Of-Life 12/21/2021
Mobile-911 (OLD App) End-Of-Life 12/21/2021
1
Mobile-911 End-of-Life Announcement