FAQ 1

• Saving Subscription Filter for FactoryTalk, the service for WIN-911 S/I/A FactoryTalk A&E Runtime module stops

Getting Started 2

• Installation Checklist - Start Here!!!
• Where to Install WIN-911? (Network Diagrams)

Licensing 8

• Licensing WIN-911 Standard / Interactive / Advanced
• Locating Your WIN-911 Serial Number
• How-to Remove a Corrupted "Grayed Out" CodeMeter License
• How do I perform a software update and are they necessary?
• 30-Day Evaluation License Extension

See all 8 articles

Installation 4

• Install Guide: Standard / Interactive / Advanced
• How-to Uninstall WIN-911 (Standard/Interactive/Advanced)
• Application Initialization 1.0 for IIS 7.5 Setup Wizard ended prematurely
• Windows Installer Error

Configuration 17

• Introduction to Advanced Tactics
• Configuring Roles
• Configuring Labels
• How-To-Use: Ack Decision Block
• International Notifier Formats

See all 17 articles

Data Source Quick Start Guides 3

• FactoryTalk Alarms & Events Quick Start Guide
• OPC DA Data Source Quick Start Guide
• System Platform Quick Start Guide

Troubleshooting 13

• Basic troubleshooting steps for WIN-911 Workspace (GUI) “ Failed to find GUI hosts” errors and latency
• Error 1069: The service did not start do to a logon failure
• How to Clear iNet Cache
• How to Turn on Debug Logging
• Could not load file or assembly 'WIN911.CCFlicWrapper.DLL' or one of its dependencies

See all 13 articles

Voice Module (VoIP) 2

• Getting Started with VoIP
• Port Ranges for Supported SIP and VoIP providers

Grandstream UCM6202 (TAPI Alternative) 2

• UCM6202 Guide For Devices Purchased From WIN-911
• UCM6202 Configuration Guide for Devices NOT purchased from WIN-911

Voice Module (TAPI) 7

• TAPI Modem (MT9234MU-CDC-XR) Does Not Play Audio in Windows 10
• Troubleshooting voice errors (TAPI or VoIP)
• How to install MT9234MU-CDC-XR modem on Windows 10 or higher
• Is WIN-911 able to send alerts with a network connection using a MultiTech USB TAPI MODEM?
• PA Systems with WIN-911

See all 7 articles

Premium Voice 0

SMS Modem Install Guides 5

• MTR-H5 Install Guide (WIN-911/HSPA/NET)
• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
• MTC-C2 Install Guide (WIN-911/CDMA/V)
• MTR-C2 Install Guide (WIN-911/CDMA/V/NET)
• MTC-G3/MTC-H5 [USB] Install Guide

Mobile-911 4

• Mobile-911 Server V2 and WIN-911 Interactive/Advanced Setup
• WIN-911 Best Practices for SQL Server
• How to configure custom ports with Mobile-911 in WIN-911 Standard|Interactive|Advanced?
• Mobile App Stuck In Pending Status

Miscellaneous 6

• Remote InTouch Configuration
• Monitoring Communication between WIN-911 and Wonderware InTouch
• Monitoring Communication between WIN-911 and Wonderware System Platform
• How to Stop the Password Popup in Internet Explorer (IE Authentication Setup)
• Instructions for updating the username & password for Win-911 Server.

See all 6 articles

Custom Alarm Formats 7

• Formats - Alarm Property Mapping By Scada
• Email - FTAE Message ID only
• Voice - Short Alarm Format WITHOUT TAGNAME
• Email - HTML Short - Alarm Desc, Time, Condition
• Voice - Description only

See all 7 articles

WIN-911 Utilities 2

• WIN-911 Role Utility
• WIN-911 Schedule Utility

WIN-911 Mobile (New App) 0

WIN-911 Mobile 0

Installation and Licensing 3

• Upgrading to WIN-911 V7.17
• Locating Your WIN-911 V7 CD Tracking Number
• Windows 8 and Server 2012 V7.17 Upgrade Issue

Configuration 6

• Configuration: Setting up Groups in WIN-911
• Setting up Filters in WIN-911 for FactoryTalk A&E
• Configuration: Setting up Phone-Book
• Running WIN-911 V7 as a Service
• Basic troubleshooting steps for V7 not sending any notifications

See all 6 articles

Voice (TAPI and Dialogic) 10

• Reserving COM ports for TAPI Modems
• Dialogic Card Environment Error (Failed to set the environment variable (Path). )
• Call occurs but I cannot hear any voice on the line (No Voice)
• Unable to acknowledge alarms with voice call outs using V7
• Voice Control Tags for Customizing Text-to-Speech

See all 10 articles

Mobile-911 4

• Mobile-911 Server V2.5 & WIN-911 V7 Setup
• Troubleshooting MobileView: Server Error in 'MobileView' Application
• Licensing The V7 Software
• Unable to acknowledge in the Mobile-911 phone app with System Platform

Email 3

• Use Stunnel as an SSL Email Proxy
• Send SMS messages with Email
• Configuring Stunnel With Microsoft 365

Direct Connect Quick Start 2

• FactoryTalk Alarm & Events Quick Start
• FactoryTalk View SE HMI tags Quick Start

SMS 5

• MTC-C2 Install Guide (Verizon)
• Reserve USB Com Ports
• Setup and Troubleshooting the MTC-LVW2 Modem With V7
• Unable to acknowledge alarms using SMS text message (Version 7)
• Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter

FactoryTalk Alarms and Events 0

FIX Remote Alarm 2

• Using Custom Alarm Areas in iFIX
• GE iFIX 6.0 is Not Supported

InTouch Direct Connect 2

• Start/Restart WIN-911 with Window Viewer
• InTouch Connection Watchdog Alarm

OPC Data Server 2

• Synchronize Acknowledgements with Group Pokes
• V7 OPC SERVER CLIENT DOESN’T ACCEPT CERTAIN SYNTAX

Alpha Paging and Fax Modems 1

• Alpha Pager Troubleshooting Checklist

Miscellaneous 4

• Bypassed Alarms Are No Longer Bypassed
• Redirect Local LPT Port to Networked Printer
• Understanding WIN-911 V7 Delays (Single Notification Type)
• Understanding WIN-911 V7 Delays (Two Notification Types)

RSView SE Direct Connect (FactoryTalk View SE) 2

• WIN-911 Does Not Connect After Updating FactoryTalk View SE
• Troubleshooting connection to FactoryTalk SE HMI tags

DDE Server 1

• Synchronize Acknowledgements with Group Pokes

ME Direct Connect (PanelView Plus) 0

RSView32 Direct Connect 0

WEB-911 / XTools 2

• WEB-911 / XTools Troubleshooting
• Running as a Service and WEB-911 / XTools - Windows 8.1 and Server 2012 R2

WIN-911 Interactive & Advanced 0