FAQ 0

Getting Started 3

• Installation Checklist - Start Here!!!
• WIN-911 Best Practices for SQL Server
• Where to Install WIN-911 Standard, Interactive, Advanced? (Network Diagrams)

Licensing 5

• Licensing WIN-911 Standard / Interactive / Advanced
• Locating Your WIN-911 Serial Number
• Codemeter breaks lockstep on Stratus ftServers
• 30-Day Evaluation License Extension
• How-to Remove a Corrupted "Grayed Out" CodeMeter License

Installation 4

• Install Guide: Standard / Interactive / Advanced
• Application Initialization 1.0 for IIS 7.5 Setup Wizard ended prematurely
• How to Uninstall WIN-911 Standard, Interactive, Advanced)
• Windows Installer Error

Configuration 9

• Introduction to Advanced Tactics
• WIN-911 Standard, Interactive, Advanced Backup and Restore
• Configuring Roles
• Introduction to Basic Tactics
• Configuring Labels

See all 9 articles

Data Source (SCADA) Quick Start Guides 5

• System Platform Quick Start Guide
• OPC DA Data Source Quick Start Guide
• OPC Setup - Configuring DCOM for WIN-911 Standard, Interactive or Advanced
• FactoryTalk Alarms & Events Quick Start Guide
• GE iFIX Quick Start Guide

Troubleshooting 12

• Could not load file or assembly 'WIN911.CCFlicWrapper.DLL' or one of its dependencies
• WIN-911 Workspace “Failed to find GUI hosts” Error
• iFIX 5.8 R2 SP2 Import Fails / WPFHost Crashes on Acknowledgement
• How To Manually Test a Cellular Modem
• How do I verify my OPC Connection with WIN-911?

See all 12 articles

WIN-911 Mobile App 5

• WIN-911 Mobile Quick Start Guide
• WIN-911 Mobile Security Overview
• WIN-911 Mobile Gateway and Login Management
• Multi-Site Connection Setup
• WIN-911 Mobile Hub Setup

Voice - Grandstream UCM6202 (TAPI Alternative) 2

• UCM6202 Guide For Devices Purchased From WIN-911
• UCM6202 Configuration Guide for Devices NOT purchased from WIN-911

Voice Module (TAPI) 5

• Windows 10 Version 1903 TAPI Incompatibility
• How to install MT9234MU-CDC-XR modem on Windows 10 or higher
• Troubleshooting voice errors (TAPI or VoIP)
• TAPI Troubleshooting Tips
• PA Systems with WIN-911

SMS Modem Install Guides 2

• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
• MTR-H5 Install Guide (WIN-911/HSPA/NET)

Voice Module (VoIP) 2

• Getting Started with VoIP
• Port Ranges for Supported SIP and VoIP providers

Miscellaneous 5

• Using a Batch File to Update the WIN-911 Credentials
• Monitoring Communication between WIN-911 and Wonderware InTouch
• How to Stop the Password Popup in Internet Explorer (IE Authentication Setup)
• Monitoring Communication between WIN-911 and Wonderware System Platform
• Remote InTouch Configuration

Custom Alarm Formats 7

• Voice - Short Alarm Format WITHOUT TAGNAME
• Email - HTML Short - Alarm Desc, Time, Condition
• Voice - Description only
• SMS - Description, Value, Time
• Formats - Alarm Property Mapping By Scada

See all 7 articles

WIN-911 Utilities 2

• WIN-911 Schedule Utility
• WIN-911 Role Utility

WIN-911 Contacts Utility 3

• Launch Contacts Utility from InTouch WindowViewer
• Launch the Contacts Utility from FactoryTalk View SE
• Launch Contacts Utility from iFIX

Mobile-911 (Old App) 4

• Mobile-911 Server V2 and WIN-911 Interactive/Advanced Setup
• How to configure custom ports with Mobile-911 in WIN-911 Standard|Interactive|Advanced?
• Mobile-911 Stuck in Pending Status after Acknowledgement
• Mobile-911 Server Setup

Installation and Licensing 4

• Upgrading to WIN-911 V7.17
• Locating Your WIN-911 V7 CD Tracking Number
• Windows 8 and Server 2012 V7.17 Upgrade Issue
• Licensing WIN-911 V7 PRO

Configuration 5

• Running WIN-911 V7 as a Service
• Configuration: Setting up Groups in WIN-911
• Configuration: Setting up Phone-Book
• Setting up Filters in WIN-911 for FactoryTalk A&E
• Basic troubleshooting steps for V7 not sending any notifications

Voice (TAPI and Dialogic) 6

• Voice Control Tags for Customizing Text-to-Speech
• Dialogic D4PCI and D4PCIe Driver Download
• "Failed to set the environment variable (Path)" when installing Dialogic
• Call occurs but I cannot hear any voice on the line (No Voice)
• Unable to acknowledge alarms with voice call outs using V7

See all 6 articles

Mobile-911 1

• Mobile-911 Server V2.5 & WIN-911 V7 Setup

Email 3

• Use Stunnel as an SSL Email Proxy with Gmail
• Send SMS messages with Email
• Use Stunnel as an SSL Email Proxy with Microsoft 365

Direct Connect Quick Start 2

• FactoryTalk View SE HMI tags Quick Start
• FactoryTalk Alarm & Events Quick Start

SMS 2

• Setup and Troubleshooting the MTC-LVW2 Modem With V7
• Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter

FIX Remote Alarm 2

• Using Custom Alarm Areas in iFIX
• GE iFIX 6.0 is Not Supported with WIN-911 V7

InTouch Direct Connect 2

• Start/Restart WIN-911 with Window Viewer
• InTouch Connection Watchdog Alarm

OPC Data Server 2

• Synchronize Acknowledgements with Group Pokes
• V7 OPC DA Syntax Restrictions

Alpha Paging and Fax Modems 1

• Alpha Pager Troubleshooting Checklist

Miscellaneous 3

• Redirect Local LPT Port to Networked Printer
• Understanding WIN-911 V7 Delays (Single Notification Type)
• Understanding WIN-911 V7 Delays (Two Notification Types)

RSView SE Direct Connect (FactoryTalk View SE) 2

• Troubleshooting connection to FactoryTalk SE HMI tags
• WIN-911 Does Not Connect After Updating FactoryTalk View SE

DDE Server 1

• Synchronize Acknowledgements with Group Pokes

WEB-911 / XTools 2

• WEB-911 / XTools Troubleshooting
• Running WIN-911 as a Service or using WEB-911/XTools in Windows 8.1 or newer