WIN-911 Support

Current Issues 1

• Dec 7, 2022 - WIN-911 Mobile Connectivity Issue Expected

Security Vulnerability 4

• Apache Log4j / Log4Shell Security Vulnerability
• WIN-911 v4.X Privilege Escalation Vulnerability
• WIN-911 2021 R1/R2 File Permission Vulnerability
• DCOM hardening changes by Microsoft

Hot-Fixes 1

• WIN-911 2021 Hotfixes

New to WIN-911? Register for complimentary technical training! 1

• WIN-911 New User Training

Get Started! 1

• WIN-911 2021 Quick Start Guide

Installation and Licensing 13

• WIN-911 2021 - Install
• Licensing your WIN-911 Software
• Upgrading to WIN-911 2021 from WIN-911 v3.x/v4.x
• Grayed Out CodeMeter File Unable To Complete License Request
• Locating Your WIN-911 2021 Serial Number

View all 13

WIN-911 2021 - V7 Importer 1

• WIN-911 2021 - V7 Importer

Workspace / Dispatcher 6

• WIN-911 2021 - Notification Policies
• WIN-911 2021 - Advanced Notification Policies (requires 'Advanced' license)
• WIN-911 2021 - Workflows (requires Advanced license)
• WIN-911 2021 - Schedules
• WIN-911 2021 - Configuring Labels

View all 6

WIN-911 Mobile 6

• WIN-911 2021 - Mobile Gateway
• WIN-911 2021 - Mobile Security Overview
• WIN-911 2021 - Mobile Connections
• WIN-911 Mobile Hub Setup
• WIN-911 Mobile Error - "An error was encountered while contacting your WIN-911 system"

View all 6

Voice Module 10

• WIN-911 2021 - Getting Started with VoIP
• WIN-911 2021 - Voice Gateway - Grandstream
• WIN-911 2021 - Grandstream 6301 - Purchased From WIN-911 (WIN-911/IPPBX)
• WIN-911 2021 - Grandstream 6301 - NOT purchased from WIN-911
• WIN-911 2021 - Grandstream 6202 - Purchased From WIN-911 (WIN-911/IPPBX)

View all 10

SMS Module 6

• WIN-911 2021 - SMS Connections
• WIN-911 2021 - Sierra Wireless - RV50X/RV55
• WIN-911 2021 - Sierra Wireless - LX40
• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET) WIN911 2021
• Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) WIN911 2021

View all 6

Email Module 3

• WIN-911 2021 - Email Gateway
• WIN-911 2021 - Email Connections
• Setup Email using Gmail

FactoryTalk Alarms & Events 2

• WIN-911 2021 - Alarm Source - FactoryTalk Alarms & Events
• Launch the Operator Workspace from FactoryTalk View SE

iFIX 4

• WIN-911 2021 - Alarm Source - iFIX
• Launching Operator Workspace from iFIX
• Running iFIX in Service Mode and not able to Import Blocks
• iFIX Acknowledgement Issues

InTouch 4

• WIN-911 2021 - Alarm Source - InTouch
• WIN-911 2021 - InTouch Heartbeat Setup
• Launch Operator Workspace from InTouch WindowViewer
• Remote InTouch and RDS Services Configuration

System Platform 4

• WIN-911 2021 - Alarm Source - System Platform
• System Platform and InTouch Runtime Crashes
• WIN-911 2021 - System Platform Heartbeat Setup
• WIN-911 2021 / System Platform DLL Conflicts

OPC 12

• WIN-911 2021 - OPC DA (Prior to 2021 R5)
• OPC browse when running WIN-911 as Network Service
• DCOM config security tab greyed out
• WIN-911 2021 - OPC Alarms & Events (Classic)
• WIN-911 2021 - OPC Data Access (updated for 2021 R5)

View all 12

Other SCADAs 2

• WIN-911 2021 - Alarm Source - CIMPLICITY
• WIN-911 2021 - Alarm Source - AVEVA Edge

General Tips and Troubleshooting 16

• WIN-911 Backup Restore Utility Overview
• Export Logs using the WIN-911 2021 Log Viewer
• How to Turn on Debug Logging WIN911 2021
• PA Systems with WIN-911 2021
• How to create an Audit log in SQL for WIN-911 2021

View all 16

Pages 6

• WIN-911 2021 - Gateways
• WIN-911 2021 - Contacts
• WIN-911 2021 - Alarm Source
• WIN-911 2021 - Voice Gateway Options
• WIN-911 2021 - SMS Gateway Modems

View all 6

Installation and Licensing 14

• First Step: Installation Checklist
• Install Guide: Standard / Interactive / Advanced
• Network Diagrams: Where to Install WIN-911
• Locating Your WIN-911 Serial Number
• Locating Your WIN-911 Support Code

View all 14

Data Source Quick Start Guides 7

• FactoryTalk Alarms & Events Quick Start Guide
• OPC DA Quick Start Guide
• GE iFIX Quick Start Guide
• System Platform Quick Start Guide
• InTouch Quick Start Guide

View all 7

WIN-911 Mobile App 7

• WIN-911 Mobile Quick Start Guide
• WIN-911 Mobile Security Overview
• WIN-911 Mobile Gateway and Login Management
• WIN-911 Mobile Multi-Site Connection Setup
• WIN-911 Mobile Hub Setup

View all 7

Voice Module (VoIP) 4

• Getting Started with VoIP
• Troubleshooting VoIP Errors
• Port Ranges for Supported SIP and VoIP providers
• How to configure WIN-911 Voice with SIP.US

Voice Module (TAPI) 6

• Grandstream UCM6202 Setup Guide For Devices Purchased From WIN-911 (WIN-911/IPPBX)
• Windows 10 Version 1903 and 1909 TAPI Incompatibility
• Grandstream UCM6202 Setup Guide for Devices NOT purchased from WIN-911
• How to Install MT9234MU-CDC-XR TAPI Modem on Windows 10 or Higher
• TAPI Troubleshooting Tips (Interactive or Advanced License)

View all 6

Email Module 2

• How to Change Date and Time Format Strings for Notifier Formats
• Non-English Email Formats

SMS Module 9

• Sierra Wireless AirLink® RV50X Install Guide (WIN-911/RV50X )
• Sierra Wireless AirLink® LX40 Install Guide (WIN-911/LX40 )
• MultiTech MTR-MNG2-B07-WW Install Guide (WIN-911/MNG2)
• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
• How To Manually Test a Cellular Modem

View all 9

WIN-911 Announcer 1

• WIN-911 Announcer Setup Guide

General Tips / Troubleshooting 38

• Could not Load File or Assembly 'WIN911.CCFlicWrapper.DLL' or One of its Dependencies
• Introduction to Basic Tactics
• WIN-911 Workspace “Failed to find GUI hosts” Error
• Services Not Responding
• MXAccess License System Platform 2017

View all 38

Contacts Utility 3

• Launch Contacts Utility from InTouch WindowViewer
• Launch the Contacts Utility from FactoryTalk View SE
• Launch Contacts Utility from iFIX

Installation and Licensing 4

• Licensing WIN-911 V7 PRO
• Locating Your WIN-911 V7 CD Tracking Number
• Upgrading to WIN-911 V7.17
• Windows 8 and Server 2012 V7.17 Upgrade Issue

Configuration 5

• Running WIN-911 V7 as a Service
• Configuration: Setting up Groups in WIN-911
• Configuration: Setting up Phone-Book
• Understanding Notification Delays in WIN-911 V7
• V7: Troubleshooting Alarms

Voice (TAPI and Dialogic) 4

• Voice Control Tags for Customizing Text-to-Speech
• Dialogic D4PCI and D4PCIe Driver Downloads
• Failed to set the environment variable (Path) When Installing Dialogic
• TAPI Troubleshooting (Version 7)

Email 3

• Use Stunnel as an SSL Email Proxy with Gmail
• Send SMS messages with Email
• Use Stunnel as an SSL Email Proxy with Microsoft 365

SMS 3

• Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) (WIN-911 V7 PRO)
• Setup and Troubleshooting the MTC-LVW2 Modem with V7
• Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter

Rockwell Automation Direct Connects 5

• FactoryTalk SE HMI Tags: Troubleshooting the Connection
• FactoryTalk View SE HMI Tags: Quick Start
• FactoryTalk View SE HMI Tags: WIN-911 Fails to Connect After Update
• FactoryTalk Alarm & Events: Quick Start
• FactoryTalk Alarm & Events: Setting up Filters

iFIX Direct Connect 2

• GE iFIX Custom Alarm Areas
• GE iFIX 6.0 is Not Supported with WIN-911 V7

Wonderware/AVEVA Direct Connects 2

• System Platform 2014 R2 Import
• InTouch Start/Restart WIN-911 with Window Viewer

OPC Data Server 2

• Synchronize Acknowledgements with Group Pokes
• V7 OPC DA Syntax Restrictions

Alpha Paging and Fax Modems 1

• Alpha Pager Troubleshooting Checklist

DDE Server 1

• Synchronize Acknowledgements with Group Pokes

WEB-911 / XTools 2

• WEB-911 / XTools Troubleshooting
• Running WIN-911 as a Service or Using WEB-911/XTools in Windows 8.1 or Newer

Wibu - CodeMeter 1

• Wibu - CodeMeter Versions and Vulnerabilities

Mobile-911 (OLD App) End-Of-Life 12/21/2021 1

• Mobile-911 End-of-Life Announcement