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Knowledge base
New User Training
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1
WIN-911 New User Training
WIN-911 2021 (Beta)
Get Started!
1
WIN-911 2021 Quick Start Guide
Getting Started
Prerequisites
4
First Step: Installation Checklist
Network Diagrams: Where to Install WIN-911
WIN-911 Best Practices for SQL Server
WIN-911 Standard, Interactive, Advanced Backup and Restore
Data Source (SCADA) Quick Start Guides
7
FactoryTalk Alarms & Events Quick Start Guide
OPC DA Quick Start Guide
GE iFIX Quick Start Guide
System Platform Quick Start Guide
InTouch Quick Start Guide
See all 7 articles
Installation and Licensing
Installation
6
Install Guide: Standard / Interactive / Advanced
Upgrade from V7 to Standard, Interactive or Advanced (Import Utility)
Application Initialization 1.0 for IIS 7.5 Setup Wizard ended prematurely
Distributed WIN-911 Installations
Windows Installer Error
See all 6 articles
Licensing
6
Licensing Instructions: WIN-911 Standard, Interactive and Advanced
Locating Your WIN-911 Serial Number
Locating Your WIN-911 Support Code
30-Day Evaluation License Extension
Codemeter Breaks Lockstep on Stratus ftServers
See all 6 articles
Contact Methods
WIN-911 Mobile App
6
WIN-911 Mobile Quick Start Guide
WIN-911 Mobile Security Overview
WIN-911 Mobile Gateway and Login Management
WIN-911 Mobile Multi-Site Connection Setup
WIN-911 Mobile Hub Setup
See all 6 articles
Voice Module (VoIP)
4
Getting Started with VoIP
Troubleshooting VoIP Errors
Port Ranges for Supported SIP and VoIP providers
How to configure WIN-911 Voice with SIP.US
Email
3
How to Change Date and Time Format Strings for Notifier Formats
Non-English Email Formats
Use Gmail with WIN-911
Voice Module (TAPI)
6
Grandstream UCM6202 Setup Guide For Devices Purchased From WIN-911 (WIN-911/IPPBX)
Windows 10 Version 1903 and 1909 TAPI Incompatibility
Grandstream UCM6202 Setup Guide for Devices NOT purchased from WIN-911
How to Install MT9234MU-CDC-XR TAPI Modem on Windows 10 or Higher
TAPI Troubleshooting Tips (Interactive or Advanced License)
See all 6 articles
SMS Modem Install Guides and Testing
9
Sierra Wireless AirLink® RV50X Install Guide (WIN-911/RV50X )
Sierra Wireless AirLink® LX40 Install Guide (WIN-911/LX40 )
MultiTech MTR-MNG2-B07-WW Install Guide (WIN-911/MNG2)
MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
How To Manually Test a Cellular Modem
See all 9 articles
Mobile-911 (Old App)
5
Mobile-911 End-of-Life Announcement
Mobile-911 Server V2 and WIN-911 Interactive/Advanced Setup
How to Configure Custom Ports with Mobile-911 in WIN-911 Standard|Interactive|Advanced?
Mobile-911 Stuck in Pending Status After Acknowledgement
Mobile-911 Server Setup
WIN-911 Announcer
1
WIN-911 Announcer Setup Guide
Notification (Callout Lists)
Configuration
9
Introduction to Basic Tactics
WIN-911 Schedule Utility
Introduction to Advanced Tactics
WIN-911 Role Utility
Configuring Roles
See all 9 articles
WIN-911 Contacts Utility
3
Launch Contacts Utility from InTouch WindowViewer
Launch the Contacts Utility from FactoryTalk View SE
Launch Contacts Utility from iFIX
Reporting
How to use reporting
1
How to use Reporting in WIN-911
WIN-911 Troubleshooting
Temp Fixes/Workarounds
4
How to Install Log Viewer Remotely
InTouch: Unable to fetch all Tags
Alarm Format changes are not being applied (Caused by V7 Import Utility)
Identity Section Delete Tool
Data Source (SCADA) Troubleshooting
11
Could not Load File or Assembly 'WIN911.CCFlicWrapper.DLL' or One of its Dependencies
InTouch Heartbeat Setup
iFIX 5.8 R2 SP2 Import Fails / WPFHost Crashes on Acknowledgement
System Platform Heartbeat Setup
Quick Client: Verify Your OPC DA Server Connection to WIN-911
See all 11 articles
GUI Errors and Troubleshooting
3
WIN-911 Workspace “Failed to find GUI hosts” Error
How to Stop the Password Popup In Internet Explorer (IE Authentication Setup)
HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter
General Troubleshooting
8
Services Not Responding
How to Run Log Viewer as a Different User
How to Change the WIN-911 Computer Name
Unable To View HTML Alarm Format Preview on Remote Computers
Running Workspace on a Remote Machine
See all 8 articles
Version 7 Legacy WIN-911
Installation and Licensing
4
Licensing WIN-911 V7 PRO
Locating Your WIN-911 V7 CD Tracking Number
Upgrading to WIN-911 V7.17
Windows 8 and Server 2012 V7.17 Upgrade Issue
Configuration
5
Running WIN-911 V7 as a Service
Configuration: Setting up Groups in WIN-911
Configuration: Setting up Phone-Book
Understanding Notification Delays in WIN-911 V7
V7: Troubleshooting Alarms
Voice (TAPI and Dialogic)
4
Voice Control Tags for Customizing Text-to-Speech
Dialogic D4PCI and D4PCIe Driver Downloads
Failed to set the environment variable (Path) When Installing Dialogic
TAPI Troubleshooting (Version 7)
Email
3
Use Stunnel as an SSL Email Proxy with Gmail
Send SMS messages with Email
Use Stunnel as an SSL Email Proxy with Microsoft 365
SMS
3
Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) (WIN-911 V7 PRO)
Setup and Troubleshooting the MTC-LVW2 Modem with V7
Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter
Mobile-911
2
Mobile-911 End-of-Life Announcement
Mobile-911 Server V2.5 & WIN-911 V7 Setup
Rockwell Automation Direct Connects
5
FactoryTalk SE HMI Tags: Troubleshooting the Connection
FactoryTalk View SE HMI Tags: Quick Start
FactoryTalk View SE HMI Tags: WIN-911 Fails to Connect After Update
FactoryTalk Alarm & Events: Quick Start
FactoryTalk Alarm & Events: Setting up Filters
iFIX Direct Connect
2
GE iFIX Custom Alarm Areas
GE iFIX 6.0 is Not Supported with WIN-911 V7
Wonderware/AVEVA Direct Connects
2
System Platform 2014 R2 Import
InTouch Start/Restart WIN-911 with Window Viewer
OPC Data Server
2
Synchronize Acknowledgements with Group Pokes
V7 OPC DA Syntax Restrictions
Alpha Paging and Fax Modems
1
Alpha Pager Troubleshooting Checklist
DDE Server
1
Synchronize Acknowledgements with Group Pokes
WEB-911 / XTools
2
WEB-911 / XTools Troubleshooting
Running WIN-911 as a Service or Using WEB-911/XTools in Windows 8.1 or Newer
Internal Docs
Voice - Grandstream UCM6202 (TAPI Alternative)
0
Technical Support Training Resources
Modem Support
0
WIN-911 2021 (Beta) Documentation Vault
Pages
10
WIN-911 2021 - Install
WIN-911 2021 - Gateways
WIN-911 2021 - Mobile Gateway
WIN-911 2021 - Email Gateway
WIN-911 2021 - Contacts
See all 10 articles
Wibu - CodeMeter
Wibu - CodeMeter
1
Wibu - CodeMeter Versions and Vulnerabilities