WIN-911 Support

New to WIN-911? Register for complimentary technical training! 1

• WIN-911 New User Training

Get Started! 1

• WIN-911 2021 Quick Start Guide

WIN-911 2021 Hotfixes 1

• WIN-911 2021 Hotfix

General Tips and Troubleshooting 16

• WIN-911 2021 Backup and Restore Procedures
• Running iFIX in Service Mode and not able to Import Blocks
• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET) WIN911 2021
• Configuring Roles WIN911 2021
• How to Turn on Debug Logging WIN911 2021

See all 16 articles

Voice Module (VoIP) 2

• Port Ranges for Supported SIP and VoIP Providers
• Troubleshooting VoIP Errors in WIN-911 2021

Installation and Licensing 8

• Locating Your WIN-911 2021 Serial Number
• WIN-911 2021 Best Practices for SQL Server
• Grayed Out CodeMeter File Unable To Complete License Request
• Locating Your WIN-911 2021 Customer Care Code
• Upgrading to WIN-911 2021 from WIN-911 v3.x/v4.x

See all 8 articles

WIN-911 Mobile 2

• WIN-911 2021 Mobile Security Overview
• WIN-911 Mobile Hub Setup

Pages 29

• WIN-911 2021 - Install
• WIN-911 2021 - Gateways
• WIN-911 2021 - Grandstream 6202 - Purchased From WIN-911 (WIN-911/IPPBX)
• WIN-911 2021 - Mobile Gateway
• WIN-911 2021 - Grandstream 6202 - NOT purchased from WIN-911

See all 29 articles

Installation and Licensing 15

• Licensing your WIN-911 Software
• First Step: Installation Checklist
• Install Guide: Standard / Interactive / Advanced
• Network Diagrams: Where to Install WIN-911
• Locating Your WIN-911 Serial Number

See all 15 articles

Data Source Quick Start Guides 7

• FactoryTalk Alarms & Events Quick Start Guide
• OPC DA Quick Start Guide
• GE iFIX Quick Start Guide
• System Platform Quick Start Guide
• InTouch Quick Start Guide

See all 7 articles

WIN-911 Mobile App 7

• WIN-911 Mobile Quick Start Guide
• WIN-911 Mobile Security Overview
• WIN-911 Mobile Gateway and Login Management
• WIN-911 Mobile Multi-Site Connection Setup
• WIN-911 Mobile Hub Setup

See all 7 articles

Voice Module (VoIP) 4

• Getting Started with VoIP
• Troubleshooting VoIP Errors
• Port Ranges for Supported SIP and VoIP providers
• How to configure WIN-911 Voice with SIP.US

Voice Module (TAPI) 6

• Grandstream UCM6202 Setup Guide For Devices Purchased From WIN-911 (WIN-911/IPPBX)
• Windows 10 Version 1903 and 1909 TAPI Incompatibility
• Grandstream UCM6202 Setup Guide for Devices NOT purchased from WIN-911
• How to Install MT9234MU-CDC-XR TAPI Modem on Windows 10 or Higher
• TAPI Troubleshooting Tips (Interactive or Advanced License)

See all 6 articles

Email Module 3

• How to Change Date and Time Format Strings for Notifier Formats
• Non-English Email Formats
• Use Gmail with WIN-911

SMS Module 9

• Sierra Wireless AirLink® RV50X Install Guide (WIN-911/RV50X )
• Sierra Wireless AirLink® LX40 Install Guide (WIN-911/LX40 )
• MultiTech MTR-MNG2-B07-WW Install Guide (WIN-911/MNG2)
• MTR-LVW2/MTR-LAT1 Install Guide (WIN-911/LTE/V/NET & WIN-911/LTE/A/NET)
• How To Manually Test a Cellular Modem

See all 9 articles

WIN-911 Announcer 1

• WIN-911 Announcer Setup Guide

General Tips / Troubleshooting 37

• Could not Load File or Assembly 'WIN911.CCFlicWrapper.DLL' or One of its Dependencies
• Introduction to Basic Tactics
• WIN-911 Workspace “Failed to find GUI hosts” Error
• Services Not Responding
• MXAccess License System Platform 2017

See all 37 articles

Contacts Utility 3

• Launch Contacts Utility from InTouch WindowViewer
• Launch the Contacts Utility from FactoryTalk View SE
• Launch Contacts Utility from iFIX

Mobile-911 (OLD App) 5

• Mobile-911 End-of-Life Announcement
• Mobile-911 Server V2 and WIN-911 Interactive/Advanced Setup
• How to Configure Custom Ports with Mobile-911 in WIN-911 Standard|Interactive|Advanced?
• Mobile-911 Stuck in Pending Status After Acknowledgement
• Mobile-911 Server Setup

Installation and Licensing 4

• Licensing WIN-911 V7 PRO
• Locating Your WIN-911 V7 CD Tracking Number
• Upgrading to WIN-911 V7.17
• Windows 8 and Server 2012 V7.17 Upgrade Issue

Configuration 5

• Running WIN-911 V7 as a Service
• Configuration: Setting up Groups in WIN-911
• Configuration: Setting up Phone-Book
• Understanding Notification Delays in WIN-911 V7
• V7: Troubleshooting Alarms

Voice (TAPI and Dialogic) 4

• Voice Control Tags for Customizing Text-to-Speech
• Dialogic D4PCI and D4PCIe Driver Downloads
• Failed to set the environment variable (Path) When Installing Dialogic
• TAPI Troubleshooting (Version 7)

Email 3

• Use Stunnel as an SSL Email Proxy with Gmail
• Send SMS messages with Email
• Use Stunnel as an SSL Email Proxy with Microsoft 365

SMS 3

• Multi-Tech MTC-LNA4 Install Guide (WIN-911/LNA4/V-A) (WIN-911 V7 PRO)
• Setup and Troubleshooting the MTC-LVW2 Modem with V7
• Replacing The Digitus 1.1 Serial Converter With The Digitus 2.0 Serial Converter

Mobile-911 3

• Mobile-911 End-of-Life Announcement
• Mobile-911 Server V2.5 & WIN-911 V7 Setup
• Mobile-911 Privilege Escalation Vulnerability

Rockwell Automation Direct Connects 5

• FactoryTalk SE HMI Tags: Troubleshooting the Connection
• FactoryTalk View SE HMI Tags: Quick Start
• FactoryTalk View SE HMI Tags: WIN-911 Fails to Connect After Update
• FactoryTalk Alarm & Events: Quick Start
• FactoryTalk Alarm & Events: Setting up Filters

iFIX Direct Connect 2

• GE iFIX Custom Alarm Areas
• GE iFIX 6.0 is Not Supported with WIN-911 V7

Wonderware/AVEVA Direct Connects 2

• System Platform 2014 R2 Import
• InTouch Start/Restart WIN-911 with Window Viewer

OPC Data Server 2

• Synchronize Acknowledgements with Group Pokes
• V7 OPC DA Syntax Restrictions

Alpha Paging and Fax Modems 1

• Alpha Pager Troubleshooting Checklist

DDE Server 1

• Synchronize Acknowledgements with Group Pokes

WEB-911 / XTools 2

• WEB-911 / XTools Troubleshooting
• Running WIN-911 as a Service or Using WEB-911/XTools in Windows 8.1 or Newer

Wibu - CodeMeter 1

• Wibu - CodeMeter Versions and Vulnerabilities